Learning ITIL Poster 61 – The Request Fulfillment Process

Published: September 3, 2018

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About this Resource:

The Request Fulfillment process improves the productivity of the business by giving its staff quick and effective access to the services they need to do their jobs.

In this poster we explain the steps of the Request Fulfillment Process. It will be suitable for students studying ITIL Service Operation, Operational Support and Analysis or Release, Control and Validation.

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Content Expert:

Liz Gallacher

Liz provides consultancy and training on all aspects of IT Service Management but mostly focused on the ITIL framework. Her experience over the past 20 years has been a mixture of consultancy, training and implementation.She has worked for Central Government departments, global organisations, the NHS and many others and deliver training worldwide, with courses in India, China, Australia, New Zealand, the Philippines, Germany and South Africa as well as the UK.