ITIL® Service (Version 5)
Pricing & key features
ITIL® Service (Version 5)

Deliver resilient, high-performing digital services that consistently meet the needs of your customers and your business.

ITIL® Service (Version 5) is an advanced specialist course within the ITIL (Version 5) suite, giving you the expertise to manage digital services across their full lifecycle, from the relationships and agreements that underpin them to the operational reliability and continual improvement that sustain them.

Building on the foundations of ITIL Foundation (Version 5), this course provides structured, practical guidance for managing service levels, maintaining operational resilience, aligning stakeholders, and using metrics and feedback loops to continuously refine how services are designed and delivered.

Using the proven ITIL Product and Service Lifecycle Model, you will learn how to break down organisational silos, drive consistency across the service lifecycle, and ensure that every service your organisation delivers performs reliably and delivers measurable value to customers.

ITIL Service (Version 5) explores:

  • Digital products and services
  • Service value co-creation
  • Experience-led service quality
  • Strategy and service alignment
  • Stakeholder-aligned services
  • Continual improvement
  • Service governance and innovation
  • AI-enabled service delivery

Module 0 – Welcome to ITIL Service

Module 1 – Digital products and services

Module 2 – Discover

Module 3 – Design

Module 4 – Acquire

Module 5 – Build

Module 6 – Transition

Module 7 – Operate

Module 8 – Deliver

Module 9 – Support

Module 10 – Managing the end-to-end lifecycle

Module 11 – The practice exams

Module 12 – ITIL Service wrap-up

ITIL Service (Version 5) exam:

  • This is a multiple-choice Objective Test Question (OTQ) exam consisting of 40 questions
  • There is a time limit of 90 minutes to complete the exam
  • The exam is open book. The ITIL® Service (Version 5) Official Book should be used (candidates may make notes inside the book), but no other materials are permitted
  • The pass mark for the exam is 70%: you must answer at least 28 out of 40 questions correctly
  • In countries where English is a second language, the time allocated for the exam is extended to 113 minutes
  • ITIL® Service is a core element of the learning journey for anyone working towards the ITIL® Managing Professional designation

 

PeopleCert Exam Information

Your exam voucher will be sent to you shortly after you purchase your course.

The exam voucher must be redeemed on the PeopleCert website before starting your course. Redeeming the exam voucher allows customers to access the official eBook.

PeopleCert exams can be taken online, through your web browser or using ExamShield proctoring software. Candidates choose how to take their exam in their account area on the PeopleCert website.

PeopleCert operate an exam insurance scheme called Take2. If you would like the opportunity to retake the exam , you must purchase Take2 before taking your exam.

Take2 can be purchased through your PeopleCert account up to 15 minutes before your exam.

Alternatively, you can become a PeopleCert Plus member to receive a free resit for all certifications you take.

You can find detailed information on PeopleCert exam terms and conditions on our exams terms and conditions page.

What is ITSM?

ITSM stands for ‘IT Service Management’. It involves using policies, procedures, and best practices to optimize IT services for clients and employees.

What is ITIL (Version 5)?

ITIL (Version 5) is the next evolution of ITIL, the world’s most widely adopted framework for IT service management. Building on the foundations of previous ITIL versions, it expands the framework beyond traditional IT service management into a unified model for managing digital products and services end-to-end covering everything from discovery and design through to delivery, support, and continual improvement.

Where earlier versions focused primarily on IT services, ITIL (Version 5) reflects the way modern organisations actually operate: digitally-led, product-centric, and increasingly shaped by AI. It provides the common language, guiding principles, and practical best practices that teams across IT, product, and business functions need to deliver consistent value, adopt AI responsibly, and improve continuously.

What does ITIL stand for?

Previously, ITIL stood for the ‘Information Technology Infrastructure Library’. The framework has evolved to the point where it is updated so often that it cannot be considered a static ‘library’. Because of this, the name no longer stands for anything.

What does the ITIL certification path look like?

Students must initially pass ‘ITIL Foundation’. Once a student has obtained ‘ITIL Foundation,’ they can go on to pass the ‘Practice Manager,’ ‘Managing Professional’ or ‘Strategic Leader’ streams. Obtaining all of the Practice Manager,’ ‘Managing Professional’ and ‘Strategic Leader’ certifications allows students to become an ‘ITIL Master.’
Students interested in a specific area of ITSM can take one of the four ITIL extension modules. These do not contribute to the ITIL Pathway.

How much is ITIL certification worth?

According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £39,000 and over £200000), depending on their experience, role, and certification level. Even sitting a Foundation course can have significant benefits for ITSM professionals.

How does ITIL work?

ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long-term benefits with IT services continually aligned with business goals and strategies. It also offers proven practices for resource optimization and continuous improvement.

How can ITIL benefit businesses?

ITIL is a modern framework that fully equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.
The framework is also highly adaptable and can work alongside other popular approaches, such as DevOps. Finally, the framework is set to continue evolving to accommodate developments in technology and best practices. This makes ITIL future-proof for practitioner organizations.

Who are PeopleCert?

PeopleCert is the owner of and accrediting body for a number of best practice frameworks, including PRINCE2, PRINCE2 Agile, MSP, ITIL 4, and AgileSHIFT.

What is AXELOS?

AXELOS is a trademark of PeopleCert, the organization behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.

What other frameworks can complement ITIL?

ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.

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Who is this course aimed at?

ITIL Service (Version 5) is designed for anyone involved in the design, delivery, and performance of digital services. It is particularly well suited to:

  • Service Managers
  • Architects
  • Designers
  • Developers
  • Engineers
  • Site Reliability Engineers
  • Consultants

Whether you are building services, managing them, or advising organisations on how to improve them, this course gives you the structured expertise to do it more effectively.

To enrol you will need to hold a current ITIL® Foundation (Version 5) certification.

What will you learn by taking this course?

What you will learn

This course gives you the practical knowledge and structured frameworks to design, manage, and continuously improve digital services that perform reliably, deliver measurable value, and meet the real needs of the people and organisations depending on them.

By the end of the course, you will understand:

  • The key concepts of digital service management: how services drive value and performance across the lifecycle and what that means for the people and organisations depending on them
  • Value co-creation with customers, partners, and stakeholders: how services enable shared outcomes and what applying that thinking looks like in practice
  • Human-centred, experience-led service design: how to apply design principles that improve the way services are perceived, experienced, and valued by the people using them
  • Resilient, sustainable, and adaptable service development: how to build services that respond effectively to change, uncertainty, and evolving stakeholder needs
  • Connecting strategy to service performance: how to align strategic intent with consistent delivery and measurable value creation across the full service lifecycle
  • Stakeholder alignment and measurable outcomes: how to ensure services remain relevant, clearly understood, and consistently delivering value to the people they serve
  • Continual improvement and evidence-based decision-making: how to use data, feedback loops, and structured improvement models to increase value and reduce waste across service operations
  • Practical governance for responsible innovation: how governance frameworks support compliance, manage risk, and create the conditions for confident, responsible innovation
  • AI and automation in service delivery: how to harness AI and automation to enhance service capability while maintaining the trust and accountability that customers and organisations expect

Why should you take this course?

There are plenty of ITIL courses out there. Here’s why this one is different.

Award-winning, market-leading training: Good e-Learning is independently certified as a Market Leader for ITIL online training by Course Conductor. When you study with us, you’re learning with the best.

Fully accredited by PeopleCert: this course meets the official standards set by the creators of ITIL, so you can trust that every hour you invest is working towards a credential that counts.

Created with leading industry experts: the course was developed with input from recognised ITIL authors and practitioners, ensuring the content reflects both the official syllabus and real-world application.

A comprehensive and modernised curriculum: the ITIL (Version 5) syllabus offers an up-to-date look at IT service management, built for the way modern digital organisations actually operate today.

A qualification employers actively seek: ITIL is one of the most in-demand certifications in IT and digital services worldwide. As of February 2026, the average UK salary for an ITIL-qualified IT professional is £50,000 making this one of the most financially rewarding certifications you can hold.

A core step towards ITIL Managing Professional: for anyone working towards the ITIL Managing Professional designation, ITIL Service is one of the four core modules required to achieve it. Every step forward here is a step closer to one of the most respected professional credentials in the industry.

Free exam voucher included: no hidden costs, no separate purchases. Your PeopleCert exam voucher is included in the price, so you can focus on learning, not logistics (T&Cs apply).

Free eBook provided by PeopleCert: the official PeopleCert guidance is included with your course, giving you everything you need to prepare and a reference you’ll return to long after you’ve certified.

Built to get you through the exam first time: every element of this course, from the animated videos and scenario examples to the knowledge checks and two full PeopleCert practice exams, is designed to make sure you walk into your exam confident and ready to pass.

This course is accredited by:

Self-Paced eLearning

Price Excludes VAT

$1,357.00

  • Fully accredited:
  • Exam voucher included:
  • Free handbook included:
  • Course duration: 12 hours
  • Access period: 6 months
  • Tutor support:
  • Quizzes & practice exams:
  • Mobile compatible:

Good e-Learning achieves what many thought was not possible – an online course that is straight forward and gets some very complex material across in a fun and engaging manner. The materials are illustrated with easy-to-follow graphics, voice-overs and videos that make the subject matter memorable – especially important for preparing for the exam!

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