Learning Objectives

This module introduces the course, including its structure and what kind of resources will be present throughout. It also outlines what students can find in the resources area, including a diagram pack, glossary, and course guide.

Learning Objectives

This module offers an introduction to ITIL 4, including what it is and how it enables and benefits ITSM. The module also looks at how ITIL has evolved over the years and how this led to the current structure of ITIL 4. Finally, the module takes students through the ITIL certification path and how they can achieve different levels of certification.

Learning Objectives

This module looks at the terminology and key concepts of ITIL 4, including terms that are essential for understanding ITIL in general. The module then examines value creation and co-creation, both of which are central concepts for the framework. Next, the module addresses the concept of ‘organization’ and how it can take on different roles before moving on to different service offering categories. The module ends by examining the definition of ‘service management’.

Learning Objectives

This module starts by looking at the Four Dimensions Model and the Service Value System (SVS), two key elements of ITIL 4. The module then looks at two components of the SVS, the Service Value Chain (SVC) and the ITIL Guiding Principles.

Learning Objectives

This module addresses another element of the ITIL SVS, the ITIL Practices. Specifically, it covers the purpose of and relationship between the seven key practices in the Service Value Chain.

Learning Objectives

This module features a memory game to review the key terms that have been covered in the course so far.

Learning Objectives

This final module brings the course to a close by revisiting the elements that have been covered throughout. Together, these pieces add up to the holistic ITSM approach that is ITIL 4.

Students are advised to download course materials to create toolkits for later reference.

ITIL 4 is the latest iteration of ITIL, the world’s leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.

According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.

AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.

ITSM stands for ‘IT Service Management’: using policies, procedures, and best practices to optimize IT services for clients and employees.