ITIL® 4 Managing Professional (MP) Suite

Earn your ITIL 4 Managing Professional qualification with Good e-Learning! The courses within this suite have been created in collaboration with ITIL 4 specialists including Mark Smalley, leading IT Management consultant, author and contributor to the ITIL 4 HVIT syllabus.

This ITIL 4 suite includes all the courses covered in the ITIL 4 Managing Professional (MP) stream, as well as the introductory ITIL 4 Foundation module. Taking this suite will help you gain five ITIL 4 certifications, leaving you just one exam away from unlocking the chance to become an ITIL Master. By the end of the suite, you will have a clear understanding of how to manage and enhance IT-powered teams, workflows, and services, making you fully equipped to contribute to and manage ITIL 4 teams.

In order to achieve the complete ITIL 4 Managing Professional qualification, you must pass the official examinations for ITIL 4 Foundation, ITIL 4 DPI, ITIL 4 DSV, ITIL 4 HVIT and ITIL 4 CDS. You can take the exams online (virtually) using a service provided by PeopleCert.

Once you complete each course in this suite, you will be ready to start preparing for the exams. To support you with this, each course contains two practice exams that will simulate the conditions of the real thing. This suite also comes with 5x FREE exam vouchers!

Before booking an exam, it will be a good idea to make sure that your device meets the technical requirements. Please visit the PeopleCert website for more information and guidance.

When you are ready to use each of your free exam vouchers, simply contact [email protected]. Exam voucher requests are typically processed within 2 working days but please allow up to 5. Students must request their exam voucher within the suite access period which starts from the date of purchase. For more information, please visit our Support & FAQs page.

ITIL 4 Foundation exam:

  • This is a multiple-choice ‘Objective Test Question’ (OTQ) exam consisting of 40 questions
  • There is a time limit of 60 minutes to complete the exam
  • The exam is closed book, with only the provided materials being permitted for use
  • The pass mark for the exam is 65%: you must get 26 out of 40 questions correct
  • In countries where English is a second language, the time allocated for the exam is extended to 75 minutes

ITIL 4 Managing Professional exams:

ITIL 4 DPI, ITIL 4 DSV, ITIL 4 HVIT and ITIL 4 CDS exams all follow the same format:

  • A multiple choice ‘Objective Test Question’ (OTQ) exam consisting of 40 questions
  • There is a time limit of 90 minutes to complete the exam
  • The exam is closed book, with only the provided materials being permitted for use
  • The pass mark for the exam is 70%: you must get 28 out of 40 questions correct
  • In countries where English is a second language, the time allocated for the exam is extended to 113 minutes

What is ITSM?

ITSM stands for ‘IT Service Management’: using policies, procedures, and best practices to optimize IT services for clients and employees.

What is ITIL 4?

ITIL 4 is the latest iteration of ITIL, the world’s leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.

What does the ITIL certification path look like?

Students start with ‘ITIL Foundation’. Passing the Foundation exam then enables them to choose modules in the ‘ITIL Managing Professional’ or ‘ITIL Strategic Leader’ streams.

After passing all intermediate modules, students can then move on to the rank of ‘ITIL Master’.

ITIL 4 MPT Certification

How much is an ITIL certification worth?

According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.

How does ITIL work?

ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.

It also aims for resource optimization and looks to continually improve essential processes.

How can ITIL benefit businesses?

ITIL 4 is a modernized framework that fully-equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.

ITIL 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.

What’s new with ITIL 4?

There were three major changes with the release of ITIL 4. Firstly, it is more industry and community-driven, with ITIL practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. Finally, ITIL 4 has an all-new certification path.

What is AXELOS?

AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.

What other frameworks can complement ITIL?

ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.

Who is this course aimed at?

  • Newcomers to ITIL 4 seeking an introduction to the framework as well as its intermediate modules
  • Anyone looking to pass the ITIL 4 Foundation, ITIL 4 DPI, ITIL 4 CDS, ITIL 4 DSV, and ITIL 4 HVIT certification exams as quickly and efficiently as possible
  • ITIL V3 students who do not qualify for the ITIL 4 Managing Professional (MP) Transition module
  • Businesses planning to adopt the tools, philosophies, and best practices outlined in the ITIL 4 MP stream, whether via a single manager or an entire team
  • IT staff and managers looking for valuable qualifications to help boost their careers

What will you learn by taking this course?

  • How the ITIL framework is used to maximize the efficiency and effectiveness of IT service lifecycles by creating an atmosphere of continuous improvement
  • The tools, components, philosophies, and methodologies of ITIL 4, such as the Service Value System, Service Value Chain, and ITIL Service Lifecycle
  • The value of ITSM to service providers, stakeholders, and clients
  • How to combine ITIL 4 with other leading methodologies and frameworks, including DevOps, Agile, and Lean
  • How to develop, review, and improve IT-powered products and services
  • How to oversee organizational change
  • Practical skills to help direct, plan, and upgrade your organization’s IT practices
  • How to leverage Agile and Lean ways of working
  • How to build, test, deliver, and integrate value streams
  • How to assess and optimize service performance
  • How to successfully align business and IT goals
  • How to embed complex and adaptive systems within IT infrastructures
  • How to optimize the speed and quality of IT products and services
  • How to frame investments in digital and IT in terms of business goals
  • How to design a Service Level Agreement (SLA)
  • Communication, relationship, and multiple-supplier management
  • How to design user and customer experiences (UX and CX)
  • Customer journey mapping
  • How to drive value for stakeholders
  • Everything required to pass the ITIL 4 Foundation, ITIL 4 DPI, ITIL 4 CDS, ITIL 4 HVIT, and ITIL 4 DSV certification exams

Why should you take this course?

  • Good e-Learning was independently certified as a ‘Market Leader’ for ITIL training by Course Conductor
  • The suite offers a comprehensive introduction to ITIL 4, as well as its more management-focused intermediate practices
  • ITIL 4 is one of the world’s most popular and demonstrably effective IT service management (ITSM) frameworks
  • ITIL 4 creates atmospheres of continuous improvement within IT teams and departments
  • The course suite fully prepares students to sit and pass the ITIL 4 Foundation, ITIL 4 DSV, ITIL 4 DPI, ITIL 4 CDS, and ITIL 4 HVIT certification exams
  • After passing the exams covered in this course suite, students will be just one exam away from being eligible to become an ‘ITIL Master’
  • Good e-Learning courses are created with help from highly experienced subject matter experts
  • The courses in the suite come with instructor-led videos, regular knowledge checks, practice exam simulators, tutor support, and more
  • We offer each student a FREE exam voucher for each course
  • Each course in this suite is fully accredited by PeopleCert on behalf of AXELOS
  • For more information, visit our page – What’s new in ITIL 4?

We are Accredited By:

Self-Paced eLearning

Includes exam voucher


  • Fully accredited:
  • Exam vouchers included:
  • Free handbooks included:
  • Course duration: 75+ hours
  • Access period: 12 months
  • Tutor support:
  • Quizzes & practice exams:
  • Mobile compatible:

COURSE IS ALSO available in A virtual instructor-led format

Good e-Learning achieves what many thought was not possible – an online course that is straight forward and gets some very complex material across in a fun and engaging manner. The materials are illustrated with easy-to-follow graphics, voice-overs and videos that make the subject matter memorable – especially important for preparing for the exam!

Leading IT Management Consultant, Author & Lead Editor for ITIL 4: Digital & IT Strategy

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This ITIL 4 suite has a combined 98% 1st time pass rate and can increase your earning potential by up to 45%!