The ITIL Practitioner: Service Configuration Management course ensures that accurate and reliable information about the configuration of services and the configuration items that support them is available when and where it is needed. This includes information on how configuration items are configured and the relationships between them.

This practice course is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels. maximizing value from the Service Configuration Management practice area.

Module 0 – Welcome to ITIL 4 Service Configuration Management Practice

Module 0 introduces you to the main course features:

• Introduction to the certification program
• Course navigation video
• Course guide: Exam information, FAQs, and lesson plan

Module 1 – Purpose and key concepts

In module 1 we look at some key concepts in the service configuration management practice. There are three core chapters in this module. We begin by looking at the purpose of the service configuration management practice in chapter 1. In chapter 2, we learn about the key processes of the practice. In chapter 3, we discover the practice success factors, or PSFs, and the key metrics by which they’re measured.

Module 2 – Value streams, processes and people

In module 2, we look at the practice’s value streams, processes and people. There are three core chapters in this module. In chapter 1, we discover the processes found in the service configuration management practice. In chapter, 2 we look at value streams and the important role they play in stakeholder satisfaction. In the last core chapter of module 2, we look at the organizational structure of the practice as well as the roles and responsibilities of the people that work in the practice environment.

Module 3 – Support, development and success of the practice

In module 3, we look at what needs to be put in place for the support, development and success of the practice. There are four core chapters in the module. In chapter 1, we look at tools and automation. Then we discuss the role of partners and suppliers in the practice in chapter 2. In chapter 3, we look at how to assess and develop practice capability, and in chapter 4 we explore recommendations to ensure the service configuration practice is successful.

Module 4 – The practice exams

Module 4 contains two practice tests provided by PeopleCert.

Module 5 – ITIL 4 Service Configuration Management Practice wrap-up

Module 5 provides information on booking the exam and other courses of interest.

ITIL® 4 Practitioner: Service Configuration Management exam

Pre-requisites: ITIL® 4 Foundation

• This is a multiple-choice ‘Objective Test Question’ (OTQ) exam consisting of 20 questions
• There is a time limit of 30 minutes to complete the exam
• The exam is closed book, with only the provided materials being permitted for use
• The pass mark for the exam is 65%: you must answer at least 13/20 questions correctly
• In countries where English is a second language, the time allocated for the exam is extended to 75 minutes
• Passing this exam will allow candidates to proceed to exams for intermediate ITIL qualifications

PeopleCert Exam Information

Your exam voucher will be sent to you shortly after you purchase your course. The exam voucher must be redeemed on the PeopleCert website before starting your course. Redeeming the exam voucher allows customers to access the official eBook.

You can find detailed information on PeopleCert exam terms and conditions on our exams terms and conditions page.

What is ITSM?

ITSM, or IT Service Management, involves applying policies, procedures, and best practices to optimize IT services for both clients and employees, enhancing efficiency and satisfaction.

What is ITIL 4?

ITIL 4 represents the latest evolution of ITIL, the globally recognized framework for ITSM. It provides a comprehensive set of best practices that guide IT-powered organizations in designing, developing, and continuously improving their IT services.

What does ITIL stand for?

Originally, ITIL stood for ‘Information Technology Infrastructure Library.’ However, as the framework has evolved with frequent updates, it is no longer considered a static ‘library.’ Currently, ITIL doesn’t stand for anything but continues to be a leading model for IT service optimization.

What does the ITIL certification path look like?

The ITIL certification journey begins with the ‘ITIL Foundation’. After achieving this, individuals can advance through ‘Practice Manager,’ ‘Managing Professional,’ or ‘Strategic Leader’ streams. Mastery of all streams enables one to qualify as an ‘ITIL Master.’ Additionally, there are four ITIL extension modules for those focusing on specific ITSM areas, which are not part of the main ITIL pathway.

How much is ITIL certification worth?

ITIL certification can significantly enhance a professional’s earning potential. According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 annually, varying by experience, role, and certification level.

How does ITIL work?

ITIL equips users with best practices for developing efficient IT services, fostering a culture of continuous improvement. This ensures services remain aligned with business objectives, optimizes resources, and facilitates ongoing enhancements.

How can ITIL benefit businesses?

ITIL 4 helps organizations optimize IT practices, supports continuous quality improvement, and remains adaptable to integrate with other methodologies like DevOps. Its forward-looking approach ensures it remains relevant as technological and best practice standards evolve.

Who are PeopleCert?

PeopleCert is a prominent accrediting body that owns and oversees several best practice frameworks, including ITIL 4, PRINCE2, MSP, PRINCE2 Agile, and AgileSHIFT.

What other frameworks can complement ITIL?

ITIL 4 seamlessly integrates with other frameworks such as Agile, DevOps, Lean, and PRINCE2, enhancing its adaptability and applicability across various organizational contexts.