Please note that for existing customers services will continue to operate as usual for the immediate period and you do not need to take any action.
In the new ITIL 4 version, the guiding principles first introduced as part of the Practitioner Guidance, have been reviewed and updated to meet the requirements of the digital age.
There are now 7 principles, based on the concepts of best practice from a number of different frameworks and methodologies, brought together to provide a comprehensive and enduring approach to the management of services. These are useful for anyone studying the ITIL 4 qualifications.
If this ITIL resource interests you, why not view our range of ITIL courses? Or view our full library of downloads covering a wide range of subjects and domains!
Educational Systems Ltd trading as Good e-Learning
Victoria House, 50-58 Victoria Road
Farnborough, Hampshire, GU14 7PG
Company Number: 07953392
At Good e-Learning, we’re dedicated to ensuring success. That’s why we offer Exam Pledge which entitles students to a free exam retake on any eligible course (see full list).
Resits are taken online via remote proctor. For more information about online exams, please visit our Support and FAQ pages.
As long as you have purchased a Good e-Learning course that is eligible for Exam Pledge and adhere to the conditions listed below, you will be able to request a free resit. If you fail your first exam, simply contact our support team to claim your retake voucher.
As long as you have completed the course in full and have scored at least 80% on the exam simulator, you will be eligible for Exam Pledge. Proof of date for the first exam failure must be provided and the resit must be booked within 3 months of the failed first exam. Exam Pledge is only available for courses purchased on or after 01/10/2019 and cannot be used for anyone sitting an exam for the third time. The course must be purchased directly through Good e-Learning and must have a valid order number. Please see full terms here.
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