ITIL®️ 4 Strategic Leader
An ITIL® 4 Strategic Leader is a professional who has the vision and skills to align IT and business strategies using the ITIL 4 framework. ITIL 4 is a set of best practices for IT service management that covers the end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.
To become an ITIL 4 Strategic Leader, you need to complete three modules that cover different aspects of strategic leadership.
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At Good e-Learning, we’re dedicated to ensuring success. That’s why we offer Exam Pledge which entitles students to a free exam retake on any eligible course (see full list).
Resits are taken online via remote proctor. For more information about online exams, please visit our Support and FAQ pages.
As long as you have purchased a Good e-Learning course that is eligible for Exam Pledge and adhere to the conditions listed below, you will be able to request a free resit. If you fail your first exam, simply contact our support team to claim your retake voucher.
As long as you have completed the course in full and have scored at least 80% on the exam simulator, you will be eligible for Exam Pledge. Proof of date for the first exam failure must be provided and the resit must be booked within 3 months of the failed first exam. Exam Pledge is only available for courses purchased on or after 01/10/2019 and cannot be used for anyone sitting an exam for the third time. The course must be purchased directly through Good e-Learning and must have a valid order number. Please see full terms here.
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