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Learning ITIL Poster 70 – Linking Services to Business Outcomes

Published: May 3, 2020
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About this Resource:

The service catalog is the only part of the service portfolio that is customer facing. The catalog is a database of information regarding the services available to customers – these may be already live or available for deployment. It is published to customers, and it includes information about deliverables, prices, contact points, and ordering and request processes.

In this poster, we consider how the service catalog links the services being provided to the business outcomes they support.

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