Learn to manage and optimize cloud services with this ‘ITIL Specialist: Acquiring and Managing Cloud Services’ course from Good e-Learning!
This course is designed to help candidates learn everything they need to know about marrying effective cloud service management with the world-class ITIL 4 framework. By the end of this course, you will have the skills and knowledge to optimize your cloud capabilities in a way that is fully aligned with your unique business strategy. Kickstart your ITIL cloud training today!
Syllabus
Welcome to ITIL Specialist: Acquiring & Managing Cloud Services
Learning Objectives
Module zero introduces candidates to the main features of the course, including the learning plan, aims and objectives, and structure.
Candidates receive a syllabus, diagram pack, glossary, and further reading and links document with links for downloading essential framework publications. Finally, the module addresses some of the most frequently asked questions about the framework.
Module 1: Understanding the Cloud
Learning Objectives
Module 1 takes candidates through what the ‘cloud’ actually is. It also explores cloud consumption and deployment models.
Module 2: Explore: Can the Organization Benefit From Cloud?
Learning Objectives
Module 2 looks at the Explore stage of the ITIL customer journey. Candidates learn how to identify the value of cloud services, create cloud strategies, and identify the benefits, outcomes, costs, and risks of introducing cloud services to a business.
Module 3: Engage: Meeting a Cloud Service Provider (CSP)
Learning Objectives
Module 3 focuses on the Engage stage of the customer journey. Candidates learn about the different types of cloud service providers and how to choose the right option for an organization. The module also addresses how to define cloud service requirements.
Module 4: Offer: Selecting the Right Services and Service Provider
Learning Objectives
Module 4 introduces the Offer stage of the customer journey. Candidates learn how to calculate return on investment and build viable business cases for cloud services.
Module 5: Review Modules 1-4
Learning Objectives
This module gives candidates an opportunity to review the knowledge they have gained in the course so far. The module includes a memory game on key terms, as well as a checker for the concepts covered in modules 1-4.
Module 6: Agree: Negotiating and Planning
Learning Objectives
Module 6 focuses on the Agree stage of the customer journey. Candidates learn how to form cloud service agreements. They also learn how responsibilities are typically shared between cloud providers and customers.
Module 7: Onboard: Moving to the Cloud
Learning Objectives
Module 8 examines the Onboard stage of the customer journey. Candidates learn about the general factors considered when onboarding users onto a new service, as well as some of the most common issues for onboarding to specific cloud services.
Module 8: Co-Create: Enabling Value
Learning Objectives
Module 8 looks at the Co-Create stage of the customer journey. Candidates learn how to manage cloud service consumption and quality throughout the life of a cloud service.
Module 9: Realize: Measuring and Improving
Learning Objectives
Module 9 addresses the Realize stage of the customer journey. Candidates learn how to maintain cloud services in a VUCA world, as well as how to apply continual improvement to cloud services.
Module 10: Review Modules 6-9
Learning Objectives
This module gives candidates an opportunity to review the knowledge they gained in modules 6-9. The module includes a memory game on key terms, as well as a checker on the concepts covered in modules 6-9.
Module 11: Practice Exams
Learning Objectives
Module 11 features two practice exams (one provided by PeopleCert and the other created by Good e-Learning). The exams are available online and in PDF format.
Taking these exams can help candidates get used to the conditions of the certification exam while also testing their own preparedness.
Module 12: ITIL Specialist: AMCS Wrap-up
Learning Objectives
This module offers a short video detailing the next steps for candidates after completing the course.
Exams
This course is designed to prepare students to sit and pass the ITIL Specialist: Acquiring & Managing Cloud Services examination.
This course comes with a FREE exam voucher
Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the PeopleCert website for more information and guidance.
When you are ready to use your free exam voucher, simply contact [email protected]. Exam voucher requests are typically processed within two working days, but please allow up to five. Students must request their exam voucher within the course access period, which starts from the date of purchase. For more information, please visit our Support & FAQs page.
ITIL Specialist: AMCS exam:
The exam features 40 multiple-choice questions
The exam lasts 1.5 hours (90 minutes)
The exam is open-book
Students must score at least 26/40 points (65%) to pass
FAQ
What is ITSM?
ITSM stands for ‘IT Service Management’. It involves using policies, procedures, and best practices to optimize IT services for clients and employees.
What is ITIL 4?
ITIL 4 is the latest iteration of ITIL, the world’s leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.
What does ITIL stand for?
Previously, ITIL stood for the ‘Information Technology Infrastructure Library’. The framework has evolved to the point where it is updated so often that it cannot be considered a static ‘library’. Because of this, the name no longer stands for anything.
What does the ITIL certification path look like?
Students must initially pass ‘ITIL Foundation’. Once a student has obtained ‘ITIL Foundation,’ they can go on to pass the ‘Practice Manager,’ ‘Managing Professional’ or ‘Strategic Leader’ streams. Obtaining all of the Practice Manager,’ ‘Managing Professional’ and ‘Strategic Leader’ certifications allows students to become an ‘ITIL Master.’ Students interested in a specific area of ITSM can take one of the four ITIL extension modules. These do not contribute to the ITIL Pathway.
How much is ITIL certification worth?
According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £39,000 and over £200000), depending on their experience, role, and certification level. Even sitting a Foundation course can have significant benefits for ITSM professionals.
How does ITIL work?
ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long-term benefits with IT services continually aligned with business goals and strategies. It also offers proven practices for resource optimization and continuous improvement.
How can ITIL benefit businesses?
ITIL 4 is a modern framework that fully equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes. The framework is also highly adaptable and can work alongside other popular approaches, such as DevOps. Finally, the framework is set to continue evolving to accommodate developments in technology and best practices. This makes ITIL future-proof for practitioner organizations.
Who are PeopleCert?
PeopleCert is the owner of and accrediting body for a number of best practice frameworks, including PRINCE2, PRINCE2 Agile, MSP, ITIL 4, and AgileSHIFT.
What is AXELOS?
AXELOS is a trademark of PeopleCert, the organization behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.
What other frameworks can complement ITIL?
ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.
Learn to manage and optimize cloud services with this ‘ITIL Specialist: Acquiring and Managing Cloud Services’ course from Good e-Learning!
This course is designed to help candidates learn everything they need to know about marrying effective cloud service management with the world-class ITIL 4 framework. By the end of this course, you will have the skills and knowledge to optimize your cloud capabilities in a way that is fully aligned with your unique business strategy. Kickstart your ITIL cloud training today!
Welcome to ITIL Specialist: Acquiring & Managing Cloud Services
Learning Objectives
Module zero introduces candidates to the main features of the course, including the learning plan, aims and objectives, and structure.
Candidates receive a syllabus, diagram pack, glossary, and further reading and links document with links for downloading essential framework publications. Finally, the module addresses some of the most frequently asked questions about the framework.
Module 1: Understanding the Cloud
Learning Objectives
Module 1 takes candidates through what the ‘cloud’ actually is. It also explores cloud consumption and deployment models.
Module 2: Explore: Can the Organization Benefit From Cloud?
Learning Objectives
Module 2 looks at the Explore stage of the ITIL customer journey. Candidates learn how to identify the value of cloud services, create cloud strategies, and identify the benefits, outcomes, costs, and risks of introducing cloud services to a business.
Module 3: Engage: Meeting a Cloud Service Provider (CSP)
Learning Objectives
Module 3 focuses on the Engage stage of the customer journey. Candidates learn about the different types of cloud service providers and how to choose the right option for an organization. The module also addresses how to define cloud service requirements.
Module 4: Offer: Selecting the Right Services and Service Provider
Learning Objectives
Module 4 introduces the Offer stage of the customer journey. Candidates learn how to calculate return on investment and build viable business cases for cloud services.
Module 5: Review Modules 1-4
Learning Objectives
This module gives candidates an opportunity to review the knowledge they have gained in the course so far. The module includes a memory game on key terms, as well as a checker for the concepts covered in modules 1-4.
Module 6: Agree: Negotiating and Planning
Learning Objectives
Module 6 focuses on the Agree stage of the customer journey. Candidates learn how to form cloud service agreements. They also learn how responsibilities are typically shared between cloud providers and customers.
Module 7: Onboard: Moving to the Cloud
Learning Objectives
Module 8 examines the Onboard stage of the customer journey. Candidates learn about the general factors considered when onboarding users onto a new service, as well as some of the most common issues for onboarding to specific cloud services.
Module 8: Co-Create: Enabling Value
Learning Objectives
Module 8 looks at the Co-Create stage of the customer journey. Candidates learn how to manage cloud service consumption and quality throughout the life of a cloud service.
Module 9: Realize: Measuring and Improving
Learning Objectives
Module 9 addresses the Realize stage of the customer journey. Candidates learn how to maintain cloud services in a VUCA world, as well as how to apply continual improvement to cloud services.
Module 10: Review Modules 6-9
Learning Objectives
This module gives candidates an opportunity to review the knowledge they gained in modules 6-9. The module includes a memory game on key terms, as well as a checker on the concepts covered in modules 6-9.
Module 11: Practice Exams
Learning Objectives
Module 11 features two practice exams (one provided by PeopleCert and the other created by Good e-Learning). The exams are available online and in PDF format.
Taking these exams can help candidates get used to the conditions of the certification exam while also testing their own preparedness.
Module 12: ITIL Specialist: AMCS Wrap-up
Learning Objectives
This module offers a short video detailing the next steps for candidates after completing the course.
This course is designed to prepare students to sit and pass the ITIL Specialist: Acquiring & Managing Cloud Services examination.
This course comes with a FREE exam voucher
Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the PeopleCert website for more information and guidance.
When you are ready to use your free exam voucher, simply contact [email protected]. Exam voucher requests are typically processed within two working days, but please allow up to five. Students must request their exam voucher within the course access period, which starts from the date of purchase. For more information, please visit our Support & FAQs page.
ITIL Specialist: AMCS exam:
The exam features 40 multiple-choice questions
The exam lasts 1.5 hours (90 minutes)
The exam is open-book
Students must score at least 26/40 points (65%) to pass
ITSM stands for ‘IT Service Management’. It involves using policies, procedures, and best practices to optimize IT services for clients and employees.
What is ITIL 4?
ITIL 4 is the latest iteration of ITIL, the world’s leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.
What does ITIL stand for?
Previously, ITIL stood for the ‘Information Technology Infrastructure Library’. The framework has evolved to the point where it is updated so often that it cannot be considered a static ‘library’. Because of this, the name no longer stands for anything.
What does the ITIL certification path look like?
Students must initially pass ‘ITIL Foundation’. Once a student has obtained ‘ITIL Foundation,’ they can go on to pass the ‘Practice Manager,’ ‘Managing Professional’ or ‘Strategic Leader’ streams. Obtaining all of the Practice Manager,’ ‘Managing Professional’ and ‘Strategic Leader’ certifications allows students to become an ‘ITIL Master.’ Students interested in a specific area of ITSM can take one of the four ITIL extension modules. These do not contribute to the ITIL Pathway.
How much is ITIL certification worth?
According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £39,000 and over £200000), depending on their experience, role, and certification level. Even sitting a Foundation course can have significant benefits for ITSM professionals.
How does ITIL work?
ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long-term benefits with IT services continually aligned with business goals and strategies. It also offers proven practices for resource optimization and continuous improvement.
How can ITIL benefit businesses?
ITIL 4 is a modern framework that fully equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes. The framework is also highly adaptable and can work alongside other popular approaches, such as DevOps. Finally, the framework is set to continue evolving to accommodate developments in technology and best practices. This makes ITIL future-proof for practitioner organizations.
Who are PeopleCert?
PeopleCert is the owner of and accrediting body for a number of best practice frameworks, including PRINCE2, PRINCE2 Agile, MSP, ITIL 4, and AgileSHIFT.
What is AXELOS?
AXELOS is a trademark of PeopleCert, the organization behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.
What other frameworks can complement ITIL?
ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.
Procurement, capture, and bid managers interested in cloud services
Experienced and aspiring ITSM managers
PPM professionals
Any managers involved in IT direction and strategy
ITIL practitioners looking to expand their knowledge
What will you learn by taking this course?
How to use the cloud to identify and pursue opportunities, manage risks, and achieve business outcomes
How to create, align, and integrate key concepts of the cloud consumer journey with the ITIL 4 framework
How to develop a practical understanding of how cloud technology and procurement can integrate with and support business strategies and functions, regardless of an organization’s cloud maturity, sector, or industry
How the cloud services user journey aligns with key concepts in ITIL, such as the Service Value Chain (SVC) and Guiding Principles
How to analyze solutions and benefits with a vendor-neutral approach
Identify, select, and deliver fully optimized cloud services
Utilize cloud services procurement and integration to facilitate value co-creation
How to give your business an end-to-end, customer-focused cloud procurement user journey
How to drive value co-creation with successful procurement and integration of cloud services
Everything needed to pass the ITIL Specialist: Acquiring and Managing Cloud Services exam
Why should you take this course?
Good e-Learning was independently certified as a ‘Market Leader’ for ITIL training by Course Conductor
ITIL 4 is the world’s most popular and up-to-date framework for effective IT service management (ITSM)
Candidates can take this ITIL cloud training course without passing the Foundation exam. This course also covers the framework’s essential guidance and key concepts
Cloud services are playing an increasingly crucial part in both ITSM and business/ IT strategy
This ITIL course teaches candidates how to implement permanent and ongoing improvements within an organization
ITIL certification is an excellent way for professionals to improve their earning capacity and unlock new career opportunities
This course fully prepares candidates to sit and pass the ITIL Specialist: Acquiring and Managing Cloud Services exam on their first attempt
The course offers a practice exam simulator as well as regular knowledge checks to help students prepare for the exam
The course includes a free eBook, provided by PeopleCert
We offer each student a FREE exam voucher (T&Cs apply)
This ITIL® 4 Specialist: Acquiring & Managing Cloud Services course is accredited by PeopleCert
Good e-Learning achieves what many thought was not possible – an online course that is straight forward and gets some very complex material across in a fun and engaging manner. The materials are illustrated with easy-to-follow graphics, voice-overs and videos that make the subject matter memorable – especially important for preparing for the exam!
David Cannon
Leading IT Management Consultant, Author & Lead Editor for ITIL 4: Digital & IT Strategy
