IT Service Management: Dancing the IT Tango

Published: January 7, 2018

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About this Resource:

In this article IT Service Management expert Mark Smalley takes a look at how business and IT collaborate, addressing each party needs to be aware of each other’s capabilities and the role of a leader in this situation.

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Content Expert:

Mark Smalley

Mark Smalley is a writer, speaker, and bridge builder at Smalley.IT. Mark’s main area of interest is the co-creation of value from IT investments.He is a contributor to many bodies of industry knowledge and has spoken at hundreds of events in more than thirty countries. He has also (co)authored many ITIL® 4 publications, most notably as lead editor of High-Velocity IT, that is referenced by Digital and IT Strategy.