Learning ITIL Poster 53 – Example Stakeholder Mapping

All improvement programmes should understand the engagement with their stakeholders. ITIL describes a stakeholder management strategy, which identifies who the stakeholders are; what their interests and influences are; how the project or programme will engage with them; what information will be communicated and how feedback will be processed.

In this poster we provide an example stakeholder map, categorizing stakeholders for their importance in an improvement programme.

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