CASM®
Certified Agile Service Manager (CASM®) is a certification that validates your knowledge and skills in applying agile thinking and practices to IT service management processes. It is based on the Agile Service Management Guide, which is a framework for integrating agile and DevOps into service management.
Agile Service Management helps IT to meet customer requirements faster, improve the collaboration between Dev and Ops, overcome constraints in process workflows by taking an iterative approach to process engineering that will improve the velocity of process improvement teams to get more done2. It also helps IT to deliver value by understanding and optimizing their end-to-end value streams3.
The CASM® certification covers the following topics:
To achieve the CASM certification, you need to complete a training course and pass an exam that tests your understanding and application of the concepts covered in the Agile Service Management Guide.
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At Good e-Learning, we’re dedicated to ensuring success. That’s why we offer Exam Pledge which entitles students to a free exam retake on any eligible course (see full list).
Resits are taken online via remote proctor. For more information about online exams, please visit our Support and FAQ pages.
As long as you have purchased a Good e-Learning course that is eligible for Exam Pledge and adhere to the conditions listed below, you will be able to request a free resit. If you fail your first exam, simply contact our support team to claim your retake voucher.
As long as you have completed the course in full and have scored at least 80% on the exam simulator, you will be eligible for Exam Pledge. Proof of date for the first exam failure must be provided and the resit must be booked within 3 months of the failed first exam. Exam Pledge is only available for courses purchased on or after 01/10/2019 and cannot be used for anyone sitting an exam for the third time. The course must be purchased directly through Good e-Learning and must have a valid order number. Please see full terms here.
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