ITIL and Using Processes as ‘Scaffolding’

This article is all about how processes can be used as temporary ‘scaffolding’ to guide people until they’re competent to deviate from them.

Frameworks and processes are often followed with fundamentalist fervour. Yet it would be foolish to dismiss them – they have plenty of value to offer. The catch, however, is that you have to think for yourself and apply them selectively and effectively.

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