Business Relationship Management Activities Within the ITIL Lifecycle

Published: February 15, 2019

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About this Resource:

Business Relationship Management provides a way for customers to communicate with the service provider about their needs, opportunities and requirements, and to have these taken care of in a formal, organized manner.

The business relationship management process carries out activities in every stage of the service lifecycle; the activities will vary dependent on the particular situation. Business relationship management also interfaces with a number of the other service management processes throughout the ITIL Service Lifecycle.

In this article, we look at these activities and interfaces.

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Content Expert:

Liz Gallacher

Liz provides consultancy and training on all aspects of IT Service Management but mostly focused on the ITIL framework. Her experience over the past 20 years has been a mixture of consultancy, training and implementation.She has worked for Central Government departments, global organisations, the NHS and many others and deliver training worldwide, with courses in India, China, Australia, New Zealand, the Philippines, Germany and South Africa as well as the UK.