Business Relationship Management Activities Within the ITIL Lifecycle

Published: February 15, 2019
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Business Relationship Management provides a way for customers to communicate with the service provider about their needs, opportunities and requirements, and to have these taken care of in a formal, organized manner.

The business relationship management process carries out activities in every stage of the service lifecycle; the activities will vary dependent on the particular situation. Business relationship management also interfaces with a number of the other service management processes throughout the ITIL Service Lifecycle.

In this article, we look at these activities and interfaces.

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