Learning ITIL Poster 17 – Service Desk Structure Part 5

Published: September 17, 2014
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About this Resource:

In the last part of our guide to learning the ITIL Service Desk Structure, we’ll look at Specialized Service Desk Groups, what they are and why you need to know about them.

This poster outlines how you would go about providing specialist support for particular services.

IT Service Management Training

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