Learning ITIL Poster 16 – Service Desk Structure Part 4

Published: September 13, 2014
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About this Resource:

In this part of our 5 part guide to the ITIL Service Desk Structure, we’ll take a look at ‘Follow the sun’ and explore exactly what that means.

‘Follow the sun’ is a form of virtual service desk, with calls routed according to the time of day.

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IT Service Management Training

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