Learning ITIL Poster 48 – Advice for Objective Setting: SMART

Published: January 2, 2018
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In the ITIL framework, objectives form an important part of the measurement approach across the service lifecycle. They are a significant part of the vision to measures chain, and setting objectives is critical to the success of processes, and lifecycle stages.

<pThis ITIL poster shows the ‘dos and don'ts' of defining objectives, using the SMART approach.

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