Learning ITIL Poster 38 – Activities of Processes Covered In Other Lifecycle Stages

Published: April 21, 2017

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About this Resource:

In addition to the service operation processes of event, incident, problem, access management, and request fulfillment, service operation has responsibility for carrying out the day-to-day activities associated with many processes that originated in other life-cycle stages.

In this ITIL learning resource we examine the operational implementation of these processes. This ITIL poster covers:

– Service Strategy Activities
– Service Design Activities
– Continual Service Improvement Activities
– Service Transition Activities

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Content Expert:

Liz Gallacher

Liz provides consultancy and training on all aspects of IT Service Management but mostly focused on the ITIL framework. Her experience over the past 20 years has been a mixture of consultancy, training and implementation.She has worked for Central Government departments, global organisations, the NHS and many others and deliver training worldwide, with courses in India, China, Australia, New Zealand, the Philippines, Germany and South Africa as well as the UK.