Learning ITIL Poster 38 – Activities of Processes Covered In Other Lifecycle Stages

In addition to the service operation processes of event, incident, problem, access management, and request fulfillment, service operation has responsibility for carrying out the day-to-day activities associated with many processes that originated in other life-cycle stages.

In this ITIL learning resource we examine the operational implementation of these processes. This ITIL poster covers:

– Service Strategy Activities
– Service Design Activities
– Continual Service Improvement Activities
– Service Transition Activities

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