Earn your ITIL 4 Strategic Leader qualification with the award-winning team at Good e-Learning! Starting with the ITIL 4 Foundation module, this suite takes students through the entire ITIL 4 Strategic Leader (SL) stream. Passing the exams covered in this suite will earn candidates the title of ‘ITIL Strategic Leader’.
By the end of this suite, you will have a comprehensive understanding of how to plan, implement, and evaluate the success of digital and IT strategies. Kickstart your training today!
Syllabus
Exams
In order to achieve the complete ITIL 4 Strategic Leader qualification, you must pass the official examinations for ITIL 4 Foundation, ITIL 4 DPI, and ITIL 4 DITS. You can take the exams online (virtually) using a service provided by PeopleCert.
Once you complete each course in this suite, you will be ready to start preparing for the exams. To support you with this, each course contains two practice exams that will simulate the conditions of the real thing. This suite also comes with 3x FREE exam vouchers!
Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. Please visit the PeopleCert website for more information and guidance.
When you are ready to use each of your free exam vouchers, simply contact [email protected]. Exam voucher requests are typically processed within 2 working days but please allow up to 5. Students must request their exam voucher within the suite access period which starts from the date of purchase. For more information, please visit our Support & FAQs page.
ITIL 4 Foundation exam:
This is a multiple-choice ‘Objective Test Question’ (OTQ) exam consisting of 40 questions
There is a time limit of 60 minutes to complete the exam
The exam is closed book, with only the provided materials being permitted for use
The pass mark for the exam is 65%: you must get 26 out of 40 questions correct
In countries where English is a second language, the time allocated for the exam is extended to 75 minutes
ITIL 4 DPI exam:
This is a multiple choice ‘Objective Test Question’ (OTQ) exam consisting of 40 questions
There is a time limit of 90 minutes to complete the exam
The exam is closed book, with only the provided materials being permitted for use
The pass mark for the exam is 70%: you must get 28 out of 40 questions correct
In countries where English is a second language, the time allocated for the exam is extended to 113 minutes
ITIL 4 DITS assessment
During the training, students will take case-study-based assignments. These assignments will be graded according to the assessment matrix.
Four assignments of 60 minutes each with a pass mark of 75%
The assignments are open-book
ITIL 4 DITS exam:
At the end of the training course, students are asked to complete a multiple-choice examination. Candidates must pass the case study assessments in order to take the exam. If a candidate fails the first assessment, they may be given an additional written assignment based on the same case study.
Online multiple-choice proctored exam with a duration of 60 minutes
The exam is closed-book, with only the provided materials being permitted for use
The pass mark for the exam is 70%: you must get 21 out of 30 questions correct
In countries where English is a second language, the time allocated for the exam is extended to 75 minutes
FAQ
What is ITSM?
ITSM stands for ‘IT Service Management’. It involves using policies, procedures, and best practices to optimize IT services for clients and employees.
What is ITIL 4?
ITIL 4 is the latest iteration of ITIL, the world’s leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.
What does ITIL stand for?
Previously, ITIL stood for the ‘Information Technology Infrastructure Library’. The framework has evolved to the point where it is updated so often that it cannot be considered a static ‘library’. Because of this, the name no longer stands for anything.
What does the ITIL certification path look like?
Students must initially pass ‘ITIL Foundation’. Once a student has obtained ‘ITIL Foundation,’ they can go on to pass the ‘Practice Manager,’ ‘Managing Professional’ or ‘Strategic Leader’ streams. Obtaining all of the Practice Manager,’ ‘Managing Professional’ and ‘Strategic Leader’ certifications allows students to become an ‘ITIL Master.’ Students interested in a specific area of ITSM can take one of the four ITIL extension modules. These do not contribute to the ITIL Pathway.
How much is ITIL certification worth?
According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £39,000 and over £200000), depending on their experience, role, and certification level. Even sitting a Foundation course can have significant benefits for ITSM professionals.
How does ITIL work?
ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long-term benefits with IT services continually aligned with business goals and strategies. It also offers proven practices for resource optimization and continuous improvement.
How can ITIL benefit businesses?
ITIL 4 is a modern framework that fully equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes. The framework is also highly adaptable and can work alongside other popular approaches, such as DevOps. Finally, the framework is set to continue evolving to accommodate developments in technology and best practices. This makes ITIL future-proof for practitioner organizations.
Who are PeopleCert?
PeopleCert is the owner of and accrediting body for a number of best practice frameworks, including PRINCE2, PRINCE2 Agile, MSP, ITIL 4, and AgileSHIFT.
What is AXELOS?
AXELOS is a trademark of PeopleCert, the organization behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.
What other frameworks can complement ITIL?
ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.
Earn your ITIL 4 Strategic Leader qualification with the award-winning team at Good e-Learning! Starting with the ITIL 4 Foundation module, this suite takes students through the entire ITIL 4 Strategic Leader (SL) stream. Passing the exams covered in this suite will earn candidates the title of ‘ITIL Strategic Leader’.
By the end of this suite, you will have a comprehensive understanding of how to plan, implement, and evaluate the success of digital and IT strategies. Kickstart your training today!
In order to achieve the complete ITIL 4 Strategic Leader qualification, you must pass the official examinations for ITIL 4 Foundation, ITIL 4 DPI, and ITIL 4 DITS. You can take the exams online (virtually) using a service provided by PeopleCert.
Once you complete each course in this suite, you will be ready to start preparing for the exams. To support you with this, each course contains two practice exams that will simulate the conditions of the real thing. This suite also comes with 3x FREE exam vouchers!
Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. Please visit the PeopleCert website for more information and guidance.
When you are ready to use each of your free exam vouchers, simply contact [email protected]. Exam voucher requests are typically processed within 2 working days but please allow up to 5. Students must request their exam voucher within the suite access period which starts from the date of purchase. For more information, please visit our Support & FAQs page.
ITIL 4 Foundation exam:
This is a multiple-choice ‘Objective Test Question’ (OTQ) exam consisting of 40 questions
There is a time limit of 60 minutes to complete the exam
The exam is closed book, with only the provided materials being permitted for use
The pass mark for the exam is 65%: you must get 26 out of 40 questions correct
In countries where English is a second language, the time allocated for the exam is extended to 75 minutes
ITIL 4 DPI exam:
This is a multiple choice ‘Objective Test Question’ (OTQ) exam consisting of 40 questions
There is a time limit of 90 minutes to complete the exam
The exam is closed book, with only the provided materials being permitted for use
The pass mark for the exam is 70%: you must get 28 out of 40 questions correct
In countries where English is a second language, the time allocated for the exam is extended to 113 minutes
ITIL 4 DITS assessment
During the training, students will take case-study-based assignments. These assignments will be graded according to the assessment matrix.
Four assignments of 60 minutes each with a pass mark of 75%
The assignments are open-book
ITIL 4 DITS exam:
At the end of the training course, students are asked to complete a multiple-choice examination. Candidates must pass the case study assessments in order to take the exam. If a candidate fails the first assessment, they may be given an additional written assignment based on the same case study.
Online multiple-choice proctored exam with a duration of 60 minutes
The exam is closed-book, with only the provided materials being permitted for use
The pass mark for the exam is 70%: you must get 21 out of 30 questions correct
In countries where English is a second language, the time allocated for the exam is extended to 75 minutes
ITSM stands for ‘IT Service Management’. It involves using policies, procedures, and best practices to optimize IT services for clients and employees.
What is ITIL 4?
ITIL 4 is the latest iteration of ITIL, the world’s leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.
What does ITIL stand for?
Previously, ITIL stood for the ‘Information Technology Infrastructure Library’. The framework has evolved to the point where it is updated so often that it cannot be considered a static ‘library’. Because of this, the name no longer stands for anything.
What does the ITIL certification path look like?
Students must initially pass ‘ITIL Foundation’. Once a student has obtained ‘ITIL Foundation,’ they can go on to pass the ‘Practice Manager,’ ‘Managing Professional’ or ‘Strategic Leader’ streams. Obtaining all of the Practice Manager,’ ‘Managing Professional’ and ‘Strategic Leader’ certifications allows students to become an ‘ITIL Master.’ Students interested in a specific area of ITSM can take one of the four ITIL extension modules. These do not contribute to the ITIL Pathway.
How much is ITIL certification worth?
According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £39,000 and over £200000), depending on their experience, role, and certification level. Even sitting a Foundation course can have significant benefits for ITSM professionals.
How does ITIL work?
ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long-term benefits with IT services continually aligned with business goals and strategies. It also offers proven practices for resource optimization and continuous improvement.
How can ITIL benefit businesses?
ITIL 4 is a modern framework that fully equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes. The framework is also highly adaptable and can work alongside other popular approaches, such as DevOps. Finally, the framework is set to continue evolving to accommodate developments in technology and best practices. This makes ITIL future-proof for practitioner organizations.
Who are PeopleCert?
PeopleCert is the owner of and accrediting body for a number of best practice frameworks, including PRINCE2, PRINCE2 Agile, MSP, ITIL 4, and AgileSHIFT.
What is AXELOS?
AXELOS is a trademark of PeopleCert, the organization behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.
What other frameworks can complement ITIL?
ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.
Newcomers who want to start their ITIL 4 training with a focus on strategic business elements
Anyone seeking to pass the ITIL 4 Foundation, ITIL 4 DPI, and ITIL 4 DITS certification exams as quickly and efficiently as possible
Experienced and prospective IT managers, as well as business managers who need a more solid understanding of how IT and digital strategies fit into long-term business goals
Organizations, departments, teams, or individuals planning to adopt the tools, philosophies, and best practices laid out in the ITIL 4 SL stream
Career IT service management (ITSM) professionals and business managers looking to improve their hireability
What will you learn by taking this course?
How ITIL practitioners boost the effectiveness, efficiency, and overall quality of product or service-producing IT pipelines
The tools, methodologies, purpose, and components of ITIL 4, such as the Service Value System (SVS) and ITIL Service Lifecycle
How the key concepts of ITSM create value for IT service and product providers along with their customers
The guiding principles of ITIL and how they can be used to adopt and adapt ITSM best practices
The individual activities in the SVS and how they interact
The contents and purpose of the 18 ITIL practices, as well as the seven essential practices
How to follow the ITIL 4 certification path to become an ITIL Master
How ITIL 4 can incorporate other methodologies frameworks, such as DevOps, Agile, and Lean
How to interface with Governance, Risk, and Compliance (GRC) and oversee organizational change
How to plan, review, and improve IT-powered products and services
How to ensure your IT organization is always ‘learning and improving’
Skills that enable ITIL practitioners to direct, plan, and improve organizational IT practices
How to leverage Agile and Lean best practices
How the world’s most successful organizations incorporate IT into their business strategies
How technology is causing disruption across multiple industries and sectors
How to design and implement digital and IT strategies that can be utilized in any industry or marketing conditions
Everything needed to pass the official ITIL 4 Foundation, ITIL 4 DPI, and ITIL 4 DITS certification exams
Why should you take this course?
Good e-Learning was independently certified as a ‘Market Leader’ for ITIL training by Course Conductor
The suite offers a comprehensive introduction to ITIL 4 and its strategy-focused intermediate modules
ITIL 4 is one of the world’s most popular frameworks for IT service management (ITSM)
ITIL 4 practitioners can establish atmospheres of continuous improvement within IT departments and teams
This course suite fully prepares students to sit and pass the ITIL 4 Foundation, ITIL 4 DPI, and ITIL DITS certification exams
The courses in the suite come with instructor-led videos, regular knowledge checks, a practice exam simulator, tutor support, and more
The course includes a free eBook, provided by PeopleCert
Good e-Learning courses are created with help from highly experienced subject matter experts
We offer each student a FREE exam voucher for each course
Each course in this suite is accredited by PeopleCert
Good e-Learning achieves what many thought was not possible – an online course that is straight forward and gets some very complex material across in a fun and engaging manner. The materials are illustrated with easy-to-follow graphics, voice-overs and videos that make the subject matter memorable – especially important for preparing for the exam!
David Cannon
Leading IT Management Consultant, Author & Lead Editor for ITIL 4: Digital & IT Strategy
