Earn your ITIL 4 Managing Professional qualification with GEL! The courses within this suite have been created in collaboration with ITIL 4 specialists including Mark Smalley, leading IT Management consultant, author and contributor to the ITIL 4 HVIT syllabus.
This ITIL 4 suite includes all the courses covered in the ITIL 4 Managing Professional (MP) stream, as well as the introductory ITIL 4 Foundation module. Taking this suite will help you gain five ITIL 4 certifications, leaving you just one exam away from unlocking the chance to become an ITIL Master. By the end of the suite, you will have a clear understanding of how to manage and enhance IT-powered teams, workflows, and services, making you fully equipped to contribute to and manage ITIL 4 teams.
Syllabus
Exams
In order to achieve the complete ITIL 4 Managing Professional qualification, you must pass the official examinations for ITIL 4 Foundation, ITIL 4 DPI, ITIL 4 DSV, ITIL 4 HVIT and ITIL 4 CDS. You can take the exams online (virtually) using a service provided by PeopleCert.
Once you complete each course in this suite, you will be ready to start preparing for the exams. To support you with this, each course contains two practice exams that will simulate the conditions of the real thing. This suite also comes with 5x FREE exam vouchers!
Before booking an exam, it will be a good idea to make sure that your device meets the technical requirements. Please visit the PeopleCert website for more information and guidance.
When you are ready to use each of your free exam vouchers, simply contact [email protected]. Exam voucher requests are typically processed within 2 working days but please allow up to 5. Students must request their exam voucher within the suite access period which starts from the date of purchase. For more information, please visit our Support & FAQs page.
ITIL 4 Foundation exam:
This is a multiple-choice ‘Objective Test Question’ (OTQ) exam consisting of 40 questions
There is a time limit of 60 minutes to complete the exam
The exam is closed book, with only the provided materials being permitted for use
The pass mark for the exam is 65%: you must get 26 out of 40 questions correct
In countries where English is a second language, the time allocated for the exam is extended to 75 minutes
ITIL 4 Managing Professional exams:
ITIL 4 DPI, ITIL 4 DSV, ITIL 4 HVIT and ITIL 4 CDS exams all follow the same format:
A multiple choice ‘Objective Test Question’ (OTQ) exam consisting of 40 questions
There is a time limit of 90 minutes to complete the exam
The exam is closed book, with only the provided materials being permitted for use
The pass mark for the exam is 70%: you must get 28 out of 40 questions correct
In countries where English is a second language, the time allocated for the exam is extended to 113 minutes
FAQ
What is ITSM?
ITSM stands for ‘IT Service Management’. It involves using policies, procedures, and best practices to optimize IT services for clients and employees.
What is ITIL 4?
ITIL 4 is the latest iteration of ITIL, the world’s leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.
What does ITIL stand for?
Previously, ITIL stood for the ‘Information Technology Infrastructure Library’. The framework has evolved to the point where it is updated so often that it cannot be considered a static ‘library’. Because of this, the name no longer stands for anything.
What does the ITIL certification path look like?
Students must initially pass ‘ITIL Foundation’. Once a student has obtained ‘ITIL Foundation,’ they can go on to pass the ‘Practice Manager,’ ‘Managing Professional’ or ‘Strategic Leader’ streams. Obtaining all of the Practice Manager,’ ‘Managing Professional’ and ‘Strategic Leader’ certifications allows students to become an ‘ITIL Master.’ Students interested in a specific area of ITSM can take one of the four ITIL extension modules. These do not contribute to the ITIL Pathway.
How much is ITIL certification worth?
According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £39,000 and over £200000), depending on their experience, role, and certification level. Even sitting a Foundation course can have significant benefits for ITSM professionals.
How does ITIL work?
ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long-term benefits with IT services continually aligned with business goals and strategies. It also offers proven practices for resource optimization and continuous improvement.
How can ITIL benefit businesses?
ITIL 4 is a modern framework that fully equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes. The framework is also highly adaptable and can work alongside other popular approaches, such as DevOps. Finally, the framework is set to continue evolving to accommodate developments in technology and best practices. This makes ITIL future-proof for practitioner organizations.
Who are PeopleCert?
PeopleCert is the owner of and accrediting body for a number of best practice frameworks, including PRINCE2, PRINCE2 Agile, MSP, ITIL 4, and AgileSHIFT.
What is AXELOS?
AXELOS is a trademark of PeopleCert, the organization behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.
What other frameworks can complement ITIL?
ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.
Earn your ITIL 4 Managing Professional qualification with GEL! The courses within this suite have been created in collaboration with ITIL 4 specialists including Mark Smalley, leading IT Management consultant, author and contributor to the ITIL 4 HVIT syllabus.
This ITIL 4 suite includes all the courses covered in the ITIL 4 Managing Professional (MP) stream, as well as the introductory ITIL 4 Foundation module. Taking this suite will help you gain five ITIL 4 certifications, leaving you just one exam away from unlocking the chance to become an ITIL Master. By the end of the suite, you will have a clear understanding of how to manage and enhance IT-powered teams, workflows, and services, making you fully equipped to contribute to and manage ITIL 4 teams.
In order to achieve the complete ITIL 4 Managing Professional qualification, you must pass the official examinations for ITIL 4 Foundation, ITIL 4 DPI, ITIL 4 DSV, ITIL 4 HVIT and ITIL 4 CDS. You can take the exams online (virtually) using a service provided by PeopleCert.
Once you complete each course in this suite, you will be ready to start preparing for the exams. To support you with this, each course contains two practice exams that will simulate the conditions of the real thing. This suite also comes with 5x FREE exam vouchers!
Before booking an exam, it will be a good idea to make sure that your device meets the technical requirements. Please visit the PeopleCert website for more information and guidance.
When you are ready to use each of your free exam vouchers, simply contact [email protected]. Exam voucher requests are typically processed within 2 working days but please allow up to 5. Students must request their exam voucher within the suite access period which starts from the date of purchase. For more information, please visit our Support & FAQs page.
ITIL 4 Foundation exam:
This is a multiple-choice ‘Objective Test Question’ (OTQ) exam consisting of 40 questions
There is a time limit of 60 minutes to complete the exam
The exam is closed book, with only the provided materials being permitted for use
The pass mark for the exam is 65%: you must get 26 out of 40 questions correct
In countries where English is a second language, the time allocated for the exam is extended to 75 minutes
ITIL 4 Managing Professional exams:
ITIL 4 DPI, ITIL 4 DSV, ITIL 4 HVIT and ITIL 4 CDS exams all follow the same format:
A multiple choice ‘Objective Test Question’ (OTQ) exam consisting of 40 questions
There is a time limit of 90 minutes to complete the exam
The exam is closed book, with only the provided materials being permitted for use
The pass mark for the exam is 70%: you must get 28 out of 40 questions correct
In countries where English is a second language, the time allocated for the exam is extended to 113 minutes
ITSM stands for ‘IT Service Management’. It involves using policies, procedures, and best practices to optimize IT services for clients and employees.
What is ITIL 4?
ITIL 4 is the latest iteration of ITIL, the world’s leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.
What does ITIL stand for?
Previously, ITIL stood for the ‘Information Technology Infrastructure Library’. The framework has evolved to the point where it is updated so often that it cannot be considered a static ‘library’. Because of this, the name no longer stands for anything.
What does the ITIL certification path look like?
Students must initially pass ‘ITIL Foundation’. Once a student has obtained ‘ITIL Foundation,’ they can go on to pass the ‘Practice Manager,’ ‘Managing Professional’ or ‘Strategic Leader’ streams. Obtaining all of the Practice Manager,’ ‘Managing Professional’ and ‘Strategic Leader’ certifications allows students to become an ‘ITIL Master.’ Students interested in a specific area of ITSM can take one of the four ITIL extension modules. These do not contribute to the ITIL Pathway.
How much is ITIL certification worth?
According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £39,000 and over £200000), depending on their experience, role, and certification level. Even sitting a Foundation course can have significant benefits for ITSM professionals.
How does ITIL work?
ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long-term benefits with IT services continually aligned with business goals and strategies. It also offers proven practices for resource optimization and continuous improvement.
How can ITIL benefit businesses?
ITIL 4 is a modern framework that fully equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes. The framework is also highly adaptable and can work alongside other popular approaches, such as DevOps. Finally, the framework is set to continue evolving to accommodate developments in technology and best practices. This makes ITIL future-proof for practitioner organizations.
Who are PeopleCert?
PeopleCert is the owner of and accrediting body for a number of best practice frameworks, including PRINCE2, PRINCE2 Agile, MSP, ITIL 4, and AgileSHIFT.
What is AXELOS?
AXELOS is a trademark of PeopleCert, the organization behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.
What other frameworks can complement ITIL?
ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.
Newcomers to ITIL 4 seeking an introduction to the framework as well as its intermediate modules
Anyone looking to pass the ITIL 4 Foundation, ITIL 4 DPI, ITIL 4 CDS, ITIL 4 DSV, and ITIL 4 HVIT certification exams as quickly and efficiently as possible
ITIL V3 students who do not qualify for the ITIL 4 Managing Professional (MP) Transition module
Businesses planning to adopt the tools, philosophies, and best practices outlined in the ITIL 4 MP stream, whether via a single manager or an entire team
IT staff and managers looking for valuable qualifications to help boost their careers
What will you learn by taking this course?
How the ITIL framework is used to maximize the efficiency and effectiveness of IT service lifecycles by creating an atmosphere of continuous improvement
The tools, components, philosophies, and methodologies of ITIL 4, such as the Service Value System, Service Value Chain, and ITIL Service Lifecycle
The value of ITSM to service providers, stakeholders, and clients
How to combine ITIL 4 with other leading methodologies and frameworks, including DevOps, Agile, and Lean
How to develop, review, and improve IT-powered products and services
How to oversee organizational change
Practical skills to help direct, plan, and upgrade your organization’s IT practices
How to leverage Agile and Lean ways of working
How to build, test, deliver, and integrate value streams
How to assess and optimize service performance
How to successfully align business and IT goals
How to embed complex and adaptive systems within IT infrastructures
How to optimize the speed and quality of IT products and services
How to frame investments in digital and IT in terms of business goals
How to design a Service Level Agreement (SLA)
Communication, relationship, and multiple-supplier management
How to design user and customer experiences (UX and CX)
Customer journey mapping
How to drive value for stakeholders
Everything required to pass the ITIL 4 Foundation, ITIL 4 DPI, ITIL 4 CDS, ITIL 4 HVIT, and ITIL 4 DSV certification exams
Why should you take this course?
GEL was independently certified as a ‘Market Leader’ for ITIL training by Course Conductor
The suite offers a comprehensive introduction to ITIL 4, as well as its more management-focused intermediate practices
ITIL 4 is one of the world’s most popular and demonstrably effective IT service management (ITSM) frameworks
ITIL 4 creates atmospheres of continuous improvement within IT teams and departments
The course suite fully prepares students to sit and pass the ITIL 4 Foundation, ITIL 4 DSV, ITIL 4 DPI, ITIL 4 CDS, and ITIL 4 HVIT certification exams
After passing the exams covered in this course suite, students will be just one exam away from being eligible to become an ‘ITIL Master’
Good e-Learning courses are created with help from highly experienced subject matter experts
The courses in the suite come with instructor-led videos, regular knowledge checks, practice exam simulators, tutor support, and more
We offer each student a FREE exam voucher for each course
Each course in this suite is accredited by PeopleCert
GEL achieves what many thought was not possible – an online course that is straight forward and gets some very complex material across in a fun and engaging manner. The materials are illustrated with easy-to-follow graphics, voice-overs and videos that make the subject matter memorable – especially important for preparing for the exam!
David Cannon
Leading IT Management Consultant, Author & Lead Editor for ITIL 4: Digital & IT Strategy
