The IT service management skills that defined a successful career five years ago are not the same ones defining it today. Today's IT professionals are being asked to bridge the gap between strategy and execution, influence organisational outcomes, and operate across complex ecosystems that extend well beyond traditional IT boundaries. But what does that shift actually look like for the people living it every day.
In this webinar, ITIL® Architect Adam Griffith, explores the expanding role of IT, the new capabilities it demands, and what professionals need to do to thrive in a more strategic, business-focused world.
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About the host:
Adam Griffith, Senior Architect at ITIL®, is an ITIL Master (Version 5), ITIL 4 Master and ITIL v3 Expert.
He leverages over three decades of industry experience, including roles as a service management practitioner and trainer, to ensure the continued practicality and applicability of the ITIL framework.