This study card uses an example of a process at a help desk center to demonstrate the different types of activities used in a BPMN 2.0 collaboration diagram.
Gregor is a senior research fellow and associate professor in BPM/IS/IT domains. He received Ph.D. in Computer Science and Informatics from the University of Maribor in 2008.Specialities include: Analytic and goal-oriented work, an engineering approach to software development, a scientific approach to problem-solving, and a methodological and IT supported approach to business process, IT and project management.
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