Learning ITIL Poster 37 – Service Cost Model – Financial Management

Published: March 26, 2017

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About this Resource:

Financial management is a key process in the service lifecycle, and applies whether the organization is commercial or not for profit.

All service providers should be aware of the need to provide a breakdown of costs associated to the services they deliver. The service cost model provides a simple breakdown, based on understanding individual costs for service components, and how they are allocated.

By developing a cost model, the service provider can demonstrate a sound financial understanding and professional approach. Types of cost model include:

– Service cost model
– Cost by customer
– Cost by location
– Hybrid cost model

In this ITIL poster we look in detail at the “cost by service” model, one of the more commonly used approaches.

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Content Expert:

Liz Gallacher

Liz provides consultancy and training on all aspects of IT Service Management but mostly focused on the ITIL framework. Her experience over the past 20 years has been a mixture of consultancy, training and implementation.She has worked for Central Government departments, global organisations, the NHS and many others and deliver training worldwide, with courses in India, China, Australia, New Zealand, the Philippines, Germany and South Africa as well as the UK.