Learning ITIL Poster 33 – Utility and Warranty

Published: August 8, 2016

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About this Resource:

In this poster we provide a reminder of the important aspects of utility and warranty.

Utility describes ‘fit for purpose’, and warranty describes ‘fit for use’, these are critical concepts that support the whole of the service life-cycle.

The poster will cover:

– What does the service do?
– The features, inputs and outputs
– How well does the service do it?
– Capacity, performance, availability

Download this poster today to benefit both you and your organization!

Content Expert:

Liz Gallacher

Liz provides consultancy and training on all aspects of IT Service Management but mostly focused on the ITIL framework. Her experience over the past 20 years has been a mixture of consultancy, training and implementation.She has worked for Central Government departments, global organisations, the NHS and many others and deliver training worldwide, with courses in India, China, Australia, New Zealand, the Philippines, Germany and South Africa as well as the UK.