Learning ITIL Poster 29 – SWOT Analysis [CSI]

Published: April 9, 2016

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About this Resource:

In using a Strengths Weakness Opportunities Threats (SWOT) analysis, it is important to understand what things should be looked for, and how they can be applied for improving your organization.

In this poster, you will see some of the things that are recommended by the ITIL framework to consider when carrying out a SWOT analysis.

Apply these in your own organization to see if you can identify areas for improvements!

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Content Expert:

Liz Gallacher

Liz provides consultancy and training on all aspects of IT Service Management but mostly focused on the ITIL framework. Her experience over the past 20 years has been a mixture of consultancy, training and implementation.She has worked for Central Government departments, global organisations, the NHS and many others and deliver training worldwide, with courses in India, China, Australia, New Zealand, the Philippines, Germany and South Africa as well as the UK.