Analyzing processes and spotting opportunities for improvement can be tricky. Yet ensuring that re-designed processes are adopted can be even harder and if we are not careful we might find that after a period of time the old process ‘re-emerges’, or well-meaning stakeholders develop workarounds or make other tweaks.
Engagement and collaboration are key to avoiding these types of situation occurring.
In this article, Adrian Reed discusses the importance of co-creation and understanding our stakeholders, and outlines how involvement can help drive adoption of process changes.
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