Learn to manage and optimize cloud services with this ‘ITIL Specialist: Acquiring and Managing Cloud Services’ course from Good e-Learning!
This course is designed to help candidates learn everything they need to know about marrying effective cloud service management with the world-class ITIL 4 framework. By the end of this course, you will have the skills and knowledge to optimize your cloud capabilities in a way that is fully aligned with your unique business strategy. Kickstart your ITIL cloud training today!
Module zero introduces candidates to the main features of the course, including the learning plan, aims and objectives, and structure.
Candidates receive a syllabus, diagram pack, glossary, and further reading and links document with links for downloading essential framework publications.
Finally, the module addresses some of the most frequently asked questions about the framework.
Module 1 takes candidates through what the ‘cloud’ actually is. It also explores cloud consumption and deployment models.
Module 2 looks at the Explore stage of the ITIL customer journey. Candidates learn how to identify the value of cloud services, create cloud strategies, and identify the benefits, outcomes, costs, and risks of introducing cloud services to a business.
Module 3 focuses on the Engage stage of the customer journey. Candidates learn about the different types of cloud service providers and how to choose the right option for an organization. The module also addresses how to define cloud service requirements.
Module 4 introduces the Offer stage of the customer journey. Candidates learn how to calculate return on investment and build viable business cases for cloud services.
This module gives candidates an opportunity to review the knowledge they have gained in the course so far. The module includes a memory game on key terms, as well as a checker for the concepts covered in modules 1-4.
Module 6 focuses on the Agree stage of the customer journey. Candidates learn how to form cloud service agreements. They also learn how responsibilities are typically shared between cloud providers and customers.
Module 8 examines the Onboard stage of the customer journey. Candidates learn about the general factors considered when onboarding users onto a new service, as well as some of the most common issues for onboarding to specific cloud services.
Module 8 looks at the Co-Create stage of the customer journey. Candidates learn how to manage cloud service consumption and quality throughout the life of a cloud service.
Module 9 addresses the Realize stage of the customer journey. Candidates learn how to maintain cloud services in a VUCA world, as well as how to apply continual improvement to cloud services.
This module gives candidates an opportunity to review the knowledge they gained in modules 6-9. The module includes a memory game on key terms, as well as a checker on the concepts covered in modules 6-9.
Module 11 features two practice exams (one provided by PeopleCert and the other created by Good e-Learning). The exams are available online and in PDF format.
Taking these exams can help candidates get used to the conditions of the certification exam while also testing their own preparedness.
This module offers a short video detailing the next steps for candidates after completing the course.
This course is designed to prepare students to sit and pass the ITIL Specialist: Acquiring & Managing Cloud Services examination.
This course comes with a FREE exam voucher
Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the PeopleCert website for more information and guidance.
When you are ready to use your free exam voucher, simply contact [email protected]. Exam voucher requests are typically processed within two working days, but please allow up to five. Students must request their exam voucher within the course access period, which starts from the date of purchase. For more information, please visit our Support & FAQs page.
‘Acquiring and Managing Cloud Services’ is a module built around cloud procurement and technology in relation to corporate strategy and business functions.
Candidates learn how to analyze and judge potential solutions and benefits with a vendor-neutral approach, helping them identify, select, and deliver top-tier cloud services. The syllabus also covers how to co-create value with cloud service procurement and integration via the ITIL framework. Finally, candidates also learn how to establish customer-focused end-to-end cloud procurement journeys for users.
There are no prerequisites for the Acquiring and Managing Cloud Services examination. This includes the ITIL 4 Foundation qualification.
That being said, candidates should keep in mind that passing the Acquiring and Managing Cloud Services exam will not help them achieve the ‘Managing Professional’ or ‘Strategic Leader’ designations.
Cloud services and technology are playing an increasingly important role both in ITSM and general business management. They offer a great deal of potential in terms of reliability, scaling, access, and more – to the extent that failing to adopt cloud services can make it difficult for organizations to compete.
Studying Acquiring and Managing Cloud Services is ideal for candidates who need to incorporate cloud services into their organizational practices. Certified candidates can contribute to and oversee cloud integration while optimizing cloud-powered services to create greater value for users and stakeholders.
ITSM stands for ‘IT Service Management’. It involves using policies, procedures, and best practices to optimize IT services for clients and employees.
‘ITIL 4’ is the latest iteration of ITIL, the world’s leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.
Previously, ITIL stood for the ‘Information Technology Infrastructure Library’. The framework has evolved to the point where it is updated so often that it cannot be considered a static ‘library’. Because of this, the name no longer stands for anything.
Students start with ‘ITIL Foundation’. Passing the Foundation exam then enables them to choose modules in the ‘Managing Professional’ or ‘Strategic Leader’ streams.
According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level. Even sitting a Foundation course can have significant benefits for ITSM professionals.
ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long-term benefits with IT services continually aligned with business goals and strategies. It also offers proven practices for resource optimization and continuous improvement.
ITIL 4 is a modern framework that fully equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.
The framework is also highly adaptable and can work alongside other popular approaches, such as DevOps. Finally, the framework is set to continue evolving to accommodate developments in technology and best practices. This makes ITIL future-proof for practitioner organizations.
‘ITIL v4’ is ITIL 4. Previous iterations of the framework were treated as ‘versions’, resulting in names like ‘v3’. However, ITIL 4 does not follow the same format, as it will be updated on a regular basis.
There were three major changes with the release of ITIL 4. Firstly, it is more industry and community-driven, with practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. The new framework also has an updated certification path.
AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.
ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.
Good e-Learning achieves what many thought was not possible – an online course that is straight forward and gets some very complex material across in a fun and engaging manner. The materials are illustrated with easy-to-follow graphics, voice-overs and videos that make the subject matter memorable – especially important for preparing for the exam!