ITIL 4 is a leading IT service management framework. Formerly known as the ‘Information Technology Infrastructure Library’, it has a proven track record for helping IT teams optimize the value and strategic alignment of IT services, helping businesses to thrive in the highly competitive Digital Age.
This ITIL course offers an introduction to the essential elements of the framework. These include the Service Value System (SVS), Service Value Chain (SVC), Guiding Principles, 7 ITIL Practices, and more.
By the end of this course, you will have a clear understanding of how ITSM helps organizations create value by optimizing the efficiency, speed, and evolution of services. You will also be ready to utilize proven practices and tools, pass the Foundation exam, and begin supporting permanent improvements in your organization.
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This module provides an introduction to ITIL 4. It also explains the evolution of the framework and gives candidates an overview of ITIL 4 as a whole.
The areas covered include:
Introduction to ITIL 4
ITIL 4 Evolution
ITIL 4 Best Practices
ITIL 4 Certification Scheme
ITIL v3 and ITIL 4
Purpose of the ITIL Foundation Qualification
Who Benefits from the Course
This module addresses key service management definitions, as well as concepts of service relationships. It then explores how IT services create value. The concepts include:
The nature of value and value co-creation
Organizations, service providers, service consumers, and other stakeholders
Products and services
Value: outcomes, costs, and risks
You will then learn how they can be used to address real-world IT service management challenges.
Chapter 1: Key Definitions
Chapter 2: Creating Value with Services
Chapter 3: Key Concepts of Service Relationships
Quiz & Assignment
This module addresses the ITIL Guiding Principles, some of the most important elements of the framework. All seven principles are explained in detail, including what makes them core concepts for ITSM best practices.
The ITIL 4 Guiding Principles include:
Focus on value
Start where you are
Progress iteratively with feedback
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
Optimize and automate
This module will introduce you to the framework’s guiding principles, as well as their purpose, flexibility, and relationship with other standards and frameworks.
This module addresses the four dimensions of service management. Candidates learn what is covered in each dimension and how they combine to create a holistic approach to ITSM.
Organizations and people
Information and technology
Partners and suppliers
Value streams and processes
By approaching any problems and developments from the perspective of each dimension individually, organizations can ensure that their Service Value System (SVS) is both balanced and effective.
This module will provide you with a clear understanding of the four dimensions of service management outlined in the syllabus and how they enable a holistic approach to ITSM.
This module focuses on how to combine the components and activities of the ITIL framework to drive value generation. Candidates also learn more about:
The service value chain
This module focuses on the ITIL Service Value Chain (SVC), including its definition and purpose as a central component of the Service Value System (SVS). Candidates will also learn about the six activities in the SVC.
This module covers the practices of ITIL 4, including their individual definitions and purposes, as well as how each of them is performed. The module also provides definitions for more key ITIL terms.
The 18 ITIL 4 practices include:
Information Security Management
Capacity and Performance Management
IT Asset Management
Monitoring and Event Management
Service Configuration Management
Service Continuity Management
Service Level Management
Service Request Management
The syllabus requires that students be able to recall the purpose of each practice. We will go into more detail on the 7 most essential practices in the next module.
This module goes into greater detail on the seven ITIL practices. The syllabus breaks down each step and key activity before addressing how to implement them in practice. They include:
Chapter 1: Continual Improvement
Chapter 2: Change Control
Chapter 3: Incident Management
Chapter 4: Problem Management
Chapter 5: Service Request Management
Chapter 6: The Service Desk
Chapter 7: Service Level Management
Quiz & Assignment
This module will provide you with a clear understanding of the 7 practices, their importance, and their relationship with the Service Value Chain.
These ITIL 4 practice exams are designed to simulate the conditions students will face when taking the official ITIL Foundation examination. It will be well worth testing your knowledge of the framework before booking your exam, as it will give you a chance to highlight and revise any modules which you have been struggling with.
When you feel you are ready to sit the Foundation exam, simply contact Good e-Learning to request your FREE exam voucher.
To earn your Foundation qualification, you must pass the ITIL® 4 Foundation exam. You can take the ITIL exams online (virtually) using a service provided by PeopleCert.
When you have completed this course, you will be ready to start getting ready for the Foundation exam. To support you with your preparations, this ITIL 4 eLearning course also contains two practice exams that simulate the conditions of the real thing.
This course comes with a FREE exam voucher to let you avoid exam costs.
Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone, and internet connection. Please visit the PeopleCert website for more information and guidance.
When you are ready to use your free exam voucher, simply contact [email protected]. Exam voucher requests are typically processed within two working days, but please allow up to five. Students must request their exam voucher within the course access period which starts from the date of purchase. For more information, please visit our Support & FAQs page.
ITSM stands for ‘IT Service Management’. It involves using policies, procedures, and best practices to optimize IT services for clients and employees.
‘ITIL 4’ is the latest iteration of ITIL, the world’s leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.
Previously, ITIL stood for the ‘Information Technology Infrastructure Library’. The framework has evolved to the point where it is updated so often that it cannot be considered a static ‘library’. Because of this, the name no longer stands for anything.
Students start with ‘ITIL Foundation’. Passing the Foundation exam then enables them to choose modules in the ‘Managing Professional’ or ‘Strategic Leader’ streams.
According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level. Even sitting a Foundation course can have significant benefits for ITSM professionals.
ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long-term benefits with IT services continually aligned with business goals and strategies. It also offers proven practices for resource optimization and continuous improvement.
ITIL 4 is a modern framework that fully equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.
The framework is also highly adaptable and can work alongside other popular approaches, such as DevOps. Finally, the framework is set to continue evolving to accommodate developments in technology and best practices. This makes ITIL future-proof for practitioner organizations.
‘ITIL v4’ is ITIL 4. Previous iterations of the framework were treated as ‘versions’, resulting in names like ‘v3’. However, ITIL 4 does not follow the same format, as it will be updated on a regular basis.
There were three major changes with the release of ITIL 4. Firstly, it is more industry and community-driven, with practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. The new framework also has an updated certification path.
AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.
ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.
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Good e-Learning achieves what many thought was not possible – an online course that is straight forward and gets some very complex material across in a fun and engaging manner. The materials are illustrated with easy-to-follow graphics, voice-overs and videos that make the subject matter memorable – especially important for preparing for the exam!