The terms ‘diagram’ and ‘model’ are often used interchangeably, yet there is actually an important difference between them. It can be useful to reflect on these differences when undertaking process analysis, management or improvement – and it can be particularly important when utilizing the BPMN approach to modelling.
This BPMN article by BPA expert Adrian Reed explores the difference, and also reflects on what this means for the tools that a process modeler might choose.
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