The Value of Value Stream Mapping for IT Service Management

Published: September 13, 2018

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About this Resource:

Although Value Stream Mapping is often used with IT to improve the performance of application development, there’s also great potential for its application within IT service management to act quicker and more efficiently.

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Content Expert:

Mark Smalley

Mark Smalley is a writer, speaker, and bridge builder at Smalley.IT. Mark’s main area of interest is the co-creation of value from IT investments.He is a contributor to many bodies of industry knowledge and has spoken at hundreds of events in more than thirty countries. He has also (co)authored many ITIL® 4 publications, most notably as lead editor of High-Velocity IT, that is referenced by Digital and IT Strategy.