Learning ITIL Poster 67 – The Access Management Process

Published: March 20, 2019

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About this Resource:

Access management is the process of granting authorized users the right to use a service while preventing nonauthorized users from gaining access. The process carries out the policies defined within information security management. Access requirements can change frequently, this process is responsible for granting access quickly, in line with the needs of the business, while ensuring that all requests are properly authorized, in accordance with the security policies.

Ensuring that only authorized individuals are given access to data is a concern of every IT service provider; failure to carry this out correctly can be damaging and possibly breach legal or regulatory requirements.

Here we examine the high-level activities of the access management process, an essential process for every service provider.

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Content Expert:

Liz Gallacher

Liz provides consultancy and training on all aspects of IT Service Management but mostly focused on the ITIL framework. Her experience over the past 20 years has been a mixture of consultancy, training and implementation.She has worked for Central Government departments, global organisations, the NHS and many others and deliver training worldwide, with courses in India, China, Australia, New Zealand, the Philippines, Germany and South Africa as well as the UK.