Learning ITIL Poster 60 – The Role of the Service Owner

The service owner is responsible to the customer for the initiation, transition and ongoing maintenance and support of a specific service and accountable to the IT director or service management director for the delivery of the service.

In this Learning ITIL Poster, we explain the steps of the Request Fulfillment Process. It is suitable for students studying ITIL Service Operation, Operational Support and Analysis or Release, Control and Validation.

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