Learning ITIL Poster 58 – The Change Evaluation Process

Published: May 22, 2018

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About this Resource:

The change evaluation process is carried out so that the service provider can assess how a change is likely to perform and any potential impact – to the business, the IT infrastructure, or other IT services.

Change evaluation assesses actual performance of a change against what was predicted and provides a means of assessing impact in a standarised and objective way. It enables any risks and issues to be identified and managed.

Here we examine the process, its inputs and outputs and the factors to be considered when performing an evaluation.

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Content Expert:

Liz Gallacher

Liz provides consultancy and training on all aspects of IT Service Management but mostly focused on the ITIL framework. Her experience over the past 20 years has been a mixture of consultancy, training and implementation.She has worked for Central Government departments, global organisations, the NHS and many others and deliver training worldwide, with courses in India, China, Australia, New Zealand, the Philippines, Germany and South Africa as well as the UK.