Learning ITIL Poster 56 – Information Sources for the Service Portfolio

Published: May 10, 2018

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About this Resource:

The service portfolio is a crucial resource for service management, documenting the pipeline for new or changed services, the current service catalogue, and the services which have been retired.

This poster shows the many information sources that the service portfolio draws upon, to ensure that the service provider has an understanding of all the services that it provides, the investments in those services and the strategy and objectives of each one. Here we examine each of these information sources in turn.

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Content Expert:

Liz Gallacher

Liz provides consultancy and training on all aspects of IT Service Management but mostly focused on the ITIL framework. Her experience over the past 20 years has been a mixture of consultancy, training and implementation.She has worked for Central Government departments, global organisations, the NHS and many others and deliver training worldwide, with courses in India, China, Australia, New Zealand, the Philippines, Germany and South Africa as well as the UK.