All improvement programmes should understand the engagement with their stakeholders. ITIL describes a stakeholder management strategy, which identifies who the stakeholders are; what their interests and influences are; how the project or programme will engage with them; what information will be communicated and how feedback will be processed.
In this poster we provide an example stakeholder map, categorizing stakeholders for their importance in an improvement programme.
If this ITIL resource interests you, why not view our range of ITIL courses? Or view our full library of downloads covering a wide range of subjects and domains!
