Learning ITIL Poster 53 – Example Stakeholder Mapping

Published: March 25, 2018

Share on:

About this Resource:

All improvement programmes should understand the engagement with their stakeholders. ITIL describes a stakeholder management strategy, which identifies who the stakeholders are; what their interests and influences are; how the project or programme will engage with them; what information will be communicated and how feedback will be processed.

In this poster we provide an example stakeholder map, categorizing stakeholders for their importance in an improvement programme.

If this ITIL resource interests you, why not view our range of ITIL courses? Or view our full library of downloads covering a wide range of subjects and domains!

Content Expert:

Liz Gallacher

Liz provides consultancy and training on all aspects of IT Service Management but mostly focused on the ITIL framework. Her experience over the past 20 years has been a mixture of consultancy, training and implementation.She has worked for Central Government departments, global organisations, the NHS and many others and deliver training worldwide, with courses in India, China, Australia, New Zealand, the Philippines, Germany and South Africa as well as the UK.