Learning ITIL Poster 52 – Service Knowledge Management System

Published: March 19, 2018
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About this Resource:

Knowledge management is important for all stages of the lifecycle, for all roles. The Service Knowledge Management System (SKMS) holds all the knowledge relating to IT service management.

This poster shows the architectural layers of the SKMS, and discusses how the data, information and knowledge should be managed.

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IT Service Management Training

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