The Service Operation process of Event Management describes how events generated by configuration items are gathered by monitoring tools and presented to operational staff so that they may respond quickly to any issues detected.
Event management is one of the main activities of IT operations. It would be very difficult, or even impossible to manage complex modern infrastructures without the use of these tools. They enable the monitoring of large numbers of configuration items simultaneously, identifying any issues as soon as they arise and notifying technical management staff.
The huge number of events generated by monitoring tools need to be managed and understood. This is the job of the correlation engine. In this ITIL poster we examine the role of this software, and its importance to achieving effective event management.