Learning ITIL Poster 25 – Business Case Contents

Published: September 24, 2015

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About this Resource:

A business case is often required, as part of implementing the improvements supporting best practice.

It should be part of the strategy of an IT department, and is a vital part of demonstrating that IT is aligned to the needs of the business.

Content Expert:

Liz Gallacher

Liz provides consultancy and training on all aspects of IT Service Management but mostly focused on the ITIL framework. Her experience over the past 20 years has been a mixture of consultancy, training and implementation.She has worked for Central Government departments, global organisations, the NHS and many others and deliver training worldwide, with courses in India, China, Australia, New Zealand, the Philippines, Germany and South Africa as well as the UK.