ITIL: The Value of IT Operating Models

Published: February 19, 2018

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About this Resource:

People often talk about IT operating models, but what do they actually mean when they say, for instance, “we need to transform our IT operating model”?

In this ITIL article IT Service Management expert Mark Smalley takes a look at the value of IT operating models.

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Content Expert:

Mark Smalley

Mark Smalley is a writer, speaker, and bridge builder at Smalley.IT. Mark’s main area of interest is the co-creation of value from IT investments.He is a contributor to many bodies of industry knowledge and has spoken at hundreds of events in more than thirty countries. He has also (co)authored many ITIL® 4 publications, most notably as lead editor of High-Velocity IT, that is referenced by Digital and IT Strategy.