ITIL – Standardize or Diversify

Published: October 28, 2019

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About this Resource:

It’s one of life’s paradoxes. On the one hand, we prefer to hang out with our kind of people, not those other groups with their strange symbols, rituals, beliefs and behaviour. On the other hand, if we just stick to ourselves, we’ll go extinct from inbreeding. So – and here’s the paradox – we need to mingle (and more) with people with whom we are less comfortable, in order to survive for the longer term.

So how does this apply to standards and frameworks like ITIL?

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Content Expert:

Mark Smalley

Mark Smalley is a writer, speaker, and bridge builder at Smalley.IT. Mark’s main area of interest is the co-creation of value from IT investments.He is a contributor to many bodies of industry knowledge and has spoken at hundreds of events in more than thirty countries. He has also (co)authored many ITIL® 4 publications, most notably as lead editor of High-Velocity IT, that is referenced by Digital and IT Strategy.