Earn your ITIL 4 Specialist: Drive Stakeholder Value (DSV) certification with the award-winning team at Good e-Learning!
As vital as IT is, it doesn’t exist in a vacuum. Successful IT managers must be able to assess interactions with users, suppliers, partners, and customers in order to learn how services can be fully optimized. The ITIL DSV module offers a number of tools and techniques for stakeholder value optimization, with a particular focus on customer and user experiences, as well as journey mapping. Kick start your ITIL 4 training today!
This opening module addresses the course rationale and provides an overview of ITIL 4 DSV. Students will also be introduced to the subject matter experts who will be helping them along.
A lesson plan will be outlined, and students will be provided with exam information, FAQs, refresher exercises for ITIL 4 Foundation, a toolkit, diagram pack, skills self-audit form, workbook, glossary and a list of further resources.
This module shows learners how to identify key principles for ITIL DSV.
This module goes over how to identify stakeholder aspirations, map customer journeys, identify touchpoints and service interactions, design customer journeys and measure and improve customer journeys.
This module teaches students how to identify service consumers and providers, along with their needs. Students will also learn how to describe and target markets.
By the end of this module, students will be able to describe how to communicate and collaborate, build service relationships and manage suppliers and partners, as well as define service relationship types.
This module describes how to do a number of tasks, including managing demand and opportunities, specifying and managing customer requirements, designing service offerings and user experiences, and selling and obtaining service offerings.
By the end of this module, students will be able to describe how to agree and plan value co-creation, along with how to negotiate and agree on services.
This module will show students how to describe several activities in the onboarding process, including how to relate to users and foster relationships, provide user engage and delivery channels, enable users for service, elevate mutual capabilities and offboard customers and users.
This module will show students how to explain how to foster a service mindset and describe both ongoing service interactions and how to nurture user communities.
This module will teach students how to explain both how to realize service value in different settings and track value realization. They will also learn to describe how to assess and report value realization, as well as explain how to evaluate value realization, improve customer journeys and realize value for service providers.
These practice exams are designed to simulate the conditions that students will face when taking the official ITIL 4 Specialist: Drive Stakeholder Value examination. It will be well worth testing your knowledge on ITIL 4 before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with.
When you feel you are ready to sit the ITIL DSV exam, simply contact Good e-Learning to request your FREE exam voucher.
This module wraps up the rest of the course, providing students with knowledge checks to ensure they have absorbed the subject matter in preparation for the exam.
This course is designed to prepare students to sit and pass the ITIL Specialist: Drive Stakeholder Value examination. In order to sit the exam, students must satisfy one of the following criteria:
This course comes with a FREE exam voucher – That’s how confident we are that you’ll pass the first time!
Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the PeopleCert website for more information and guidance.
When you are ready to use your free exam voucher, simply contact [email protected]. Exam voucher requests are typically processed within 2 working days but please allow up to 5. Students must request their exam voucher within the course access period which starts from the date of purchase. For more information, please visit our Support & FAQs page.
ITSM stands for ‘IT Service Management’: using policies, procedures, and best practices to optimize IT services for clients and employees.
ITIL 4 is the latest iteration of ITIL, the world’s leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.
Students start with ‘ITIL Foundation’. Passing the Foundation exam then enables them to choose modules in the ‘ITIL Managing Professional’ or ‘ITIL Strategic Leader’ streams.
After passing all intermediate modules, students can then move on to the rank of ‘ITIL Master’.
According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.
ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.
It also aims for resource optimization and looks to continually improve essential processes.
ITIL 4 is a modernized framework that fully-equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.
ITIL 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.
There were three major changes with the release of ITIL 4. Firstly, it is more industry and community-driven, with ITIL practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. Finally, ITIL 4 has an all-new certification path.
AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.
ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.
Drive Stakeholder Value is critical in staying viable in today’s dynamic business world. This Good e-Learning ITIL 4 course is easy to digest and interesting to go through. Start exploring your customer journey with this course and expand your own learning journey along the way!