Voice Of the Customer (VOC) is a process used to capture and understand customers’ requirements.
In this Lean poster we’ll focus on different techniques to identify customers, collect VOC and analyze the data, including SIPOC, Point of Use Observation, Focus Groups, Kano and House of Quality.
Omniplex (Group) Ltd trading as Good e-Learning
45 Grosvenor Rd, St Albans, AL1 3AW
Company Number: 02584418
VAT Number: GB 434205135