Learning ITIL Poster 5 – BRM and SLM

Published: June 23, 2014

Share on:

About this Resource:

Business Relationship Management (BRM) and Service Level Management (SLM) both involve regular interaction with customers and rely heavily on service quality management.

In this poster, we’ll look at the many connections and similarities between BRM and SLM and other service management processes.

Content Expert:

Liz Gallacher

Liz provides consultancy and training on all aspects of IT Service Management but mostly focused on the ITIL framework. Her experience over the past 20 years has been a mixture of consultancy, training and implementation.She has worked for Central Government departments, global organisations, the NHS and many others and deliver training worldwide, with courses in India, China, Australia, New Zealand, the Philippines, Germany and South Africa as well as the UK.