Learning ITIL Poster 43 – Problem Management: Pareto Analysis

Published: September 17, 2017

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About this Resource:

This technique was identified by Vilfredo Pareto an Italian economist. It can be used for quality improvement, on the analysis that a large majority of problems (80%) are produced by a few key causes (20%). This is also known as the vital few and the trivial many.

Used as part of the problem management process, this can assist in identifying where the emphasis of root-cause analysis should be focused.

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Content Expert:

Liz Gallacher

Liz provides consultancy and training on all aspects of IT Service Management but mostly focused on the ITIL framework. Her experience over the past 20 years has been a mixture of consultancy, training and implementation.She has worked for Central Government departments, global organisations, the NHS and many others and deliver training worldwide, with courses in India, China, Australia, New Zealand, the Philippines, Germany and South Africa as well as the UK.