Learning ITIL Poster 43 – Problem Management: Pareto Analysis

This technique was identified by Vilfredo Pareto an Italian economist. It can be used for quality improvement, on the analysis that a large majority of problems (80%) are produced by a few key causes (20%). This is also known as the vital few and the trivial many.

Used as part of the problem management process, this can assist in identifying where the emphasis of root-cause analysis should be focused.

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