This technique was identified by Vilfredo Pareto an Italian economist. It can be used for quality improvement, on the analysis that a large majority of problems (80%) are produced by a few key causes (20%). This is also known as the vital few and the trivial many.
Used as part of the problem management process, this can assist in identifying where the emphasis of root-cause analysis should be focused.
Download this free ITIL learning resource and you’ll also get instant access to over 500+ business & IT learning resources!
Omniplex (Group) Ltd trading as Good e-Learning
45 Grosvenor Rd, St Albans, AL1 3AW
Company Number: 02584418
VAT Number: GB 434205135