In this free ITIL poster we examine Service Failure Analysis (SFA) in the ITIL framework.
Service Failure Analysis (SFA) is used by availability management to identify the best way to improve the availability of a service. It is a structured approach and is often used as part of an improvement programme.
By using this analytical approach, a particular failure can be used for an improvement opportunity, and the benefits of the findings can then be applied in a wider context to support the service.
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