Learning ITIL Poster 35 – Ishikawa

In this ITIL poster, we examine Ishikawa diagrams aka Fishbone diagrams.

When you have a serious problem, it is important to explore all of the things that could cause it before you start to think about a solution.

This is why the Cause and Effect Analysis was devised by professor Kaoru Ishikawa.

The diagrams that you create are known as Ishikawa Diagrams or Fishbone Diagrams because a completed diagram can look like the skeleton of a fish.

Download this poster today and find out more about how the Cause and Effect Analysis can help you and your organization!