In the new ITIL 4 version, the guiding principles first introduced as part of the Practitioner Guidance, have been reviewed and updated to meet the requirements of the digital age.
There are now 7 principles, based on the concepts of best practice from a number of different frameworks and methodologies, brought together to provide a comprehensive and enduring approach to the management of services. These are useful for anyone studying the ITIL 4 qualifications.
If this ITIL resource interests you, why not view our range of ITIL courses? Or view our full library of downloads covering a wide range of subjects and domains!
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