It’s surprising how many transformation programmes and projects seem to be undertaken for the sake of transformation itself. Although there is usually an underlying goal, it’s not always evident. So, what are transformations for?
Mark Smalley is a writer, speaker, and bridge builder at Smalley.IT. Mark’s main area of interest is the co-creation of value from IT investments.He is a contributor to many bodies of industry knowledge and has spoken at hundreds of events in more than thirty countries. He has also (co)authored many ITIL® 4 publications, most notably as lead editor of High-Velocity IT, that is referenced by Digital and IT Strategy.