Designing and implementing change projects can be tricky. It is very easy for stakeholders to inadvertently have subtly different expectations over what is being delivered, and left unchecked we may find that conflict surfaces later in the project lifecycle.
We can help avoid these situations by cultivating collaborative conversations about scope.
In this article, Adrian Reed examines how BPMN diagrams can be used to drive these conversations, and discusses how these conversations can help gain stakeholder consensus.
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