When modeling and managing processes, it can be tempting to focus on the ‘main success scenario’ and to defer discussion about exceptions. Yet if we do not consider unavoidable exceptions and variation, we will likely inadvertently build a process that is too rigid, which will frustrate customers and front-line workers alike.
However, if we consider every possible exception, we will end up with a process that is overly complicated and difficult to navigate. In this poster, BPA expert and friend of Good e-Learning Adrian Reed explores how to strike a sensible balance.
If this BPMN resource interests you, why not view our BPMN 2.0 course. Or view our full library of downloads covering a wide range of subjects and domains!
At Good e-Learning, we’re dedicated to ensuring success. That’s why we offer Exam Pledge which entitles students to a free exam retake on any eligible course (see full list).
Resits are taken online via remote proctor. For more information about online exams, please visit our Support and FAQ pages.
As long as you have purchased a Good e-Learning course that is eligible for Exam Pledge and adhere to the conditions listed below, you will be able to request a free resit. If you fail your first exam, simply contact our support team to claim your retake voucher.
As long as you have completed the course in full and have scored at least 80% on the exam simulator, you will be eligible for Exam Pledge. Proof of date for the first exam failure must be provided and the resit must be booked within 3 months of the failed first exam. Exam Pledge is only available for courses purchased on or after 01/10/2019 and cannot be used for anyone sitting an exam for the third time. The course must be purchased directly through Good e-Learning and must have a valid order number. Please see full terms here.